2. Information We Collect

At #divisions, we are committed to transparency regarding the data we collect and how it is used. This section outlines the categories of information we may collect directly from you, automatically through our platforms, and from third-party sources.

2.1 Information You Provide Directly

When you interact with our services, create an account, or engage with our support teams, you may voluntarily provide the following:

• Account & Profile Data: Full name, email address, phone number, organizational role, and profile picture.
• Payment & Billing Information: Credit/debit card details, billing address, and transaction history (processed securely by PCI-compliant partners).
• Communications: Messages sent via support tickets, chat, email, or feedback forms.
• Content & Configuration: Data you upload, workspace settings, custom integrations, and project metadata.
• Survey & Preference Data: Responses to product surveys, newsletter subscriptions, and communication preferences.

2.2 Information Collected Automatically

To ensure platform stability, security, and improved user experience, our systems automatically log and process certain technical data when you access or use #divisions:

• Device & Browser Information: Hardware model, operating system, browser type, language preferences, and screen resolution.
• Network & IP Data: IP address, approximate geographic location, and internet service provider.
• Usage Analytics: Page views, click patterns, feature engagement, session duration, and error logs.
• Security & Fraud Prevention: Authentication logs, access timestamps, and anomaly detection metrics.

2.3 Information from Third-Party Sources

We may receive or integrate data from external partners to enhance our services, including:

• Authentication Providers: Basic profile information when you sign in via SSO, Google, GitHub, or enterprise identity providers.
• Business & Marketing Partners: Opt-in leads from webinars, trade shows, or co-branded campaigns.
• Analytics & Monitoring Services: Aggregated performance data from third-party observability tools.
• Public & Government Sources: Domain registration records or publicly available business registries for verification purposes.

2.4 Cookies & Tracking Technologies

Our platforms use cookies, web beacons, and similar technologies to maintain sessions, remember preferences, and analyze usage trends. These fall into four categories:

1. Strictly Necessary: Essential for authentication, security, and core functionality.
2. Performance & Analytics: Help us understand how users interact with our platform.
3. Functional: Remember your language, workspace layout, and notification settings.
4. Advertising & Targeting: Used sparingly and only with explicit consent to deliver relevant content.

You can manage your preferences via our Cookie Settings panel or browser controls.

2.5 Special Categories of Personal Data

We do not intentionally collect sensitive or special-category data (e.g., racial/ethnic origin, political opinions, religious beliefs, genetic or biometric data, health information, or criminal records). If you voluntarily provide such information through support channels or custom integrations, it will be processed under strict confidentiality controls and only to the extent necessary to fulfill your specific request.

2.6 Children’s Privacy

#divisions services are designed for professional and enterprise use and are not directed toward individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that a child has provided information, we will take prompt steps to delete it and suspend the associated account.