Troubleshooting

If you haven't received your password reset email, please check the following:

• Check your spam/junk folder for emails from security@aevumencyclopedia.com
• Ensure you entered the correct email address associated with your account
• Wait up to 5 minutes; high traffic may delay delivery
• Try using a different email client or device to check

If issues persist, contact our support team with your account username.

2FA issues often stem from time synchronization problems:

• Sync your device's clock with an internet time server
• Ensure your authenticator app is updated
• Try generating a new code; codes expire every 30 seconds
• Use your backup codes if you've lost access to your authenticator device

Lost 2FA access? You can submit a recovery request via our Account Recovery Tool.

Our AI engine is powerful but may need guidance:

• Use more specific keywords or phrases in quotes: "quantum entanglement history"
• Apply filters (Category, Date, Language) to narrow results
• Try the "Semantic Search" toggle for context-aware results
• Clear your search history if results seem personalized incorrectly

The interactive Knowledge Graph requires WebGL support:

• Update your browser to the latest version
• Ensure hardware acceleration is enabled in browser settings
• Try a different browser (Chrome, Firefox, or Edge recommended)
• Check if browser extensions are blocking 3D content

Image upload failures are usually due to file constraints:

• Max file size: 10MB per image
• Supported formats: JPEG, PNG, WebP, SVG
• Images must be your own creation or properly licensed
• Try converting the image to WebP format for better compatibility

If you're getting an "Unauthorized" error, verify your contributor permissions in Account Settings.

Common Markdown rendering fixes:

• Ensure blank lines between paragraphs and lists
• Use backticks for inline code: `code here`
• Check for unclosed brackets in links: [text](url)
• Use the "Preview" button to verify formatting before saving

App crashes can often be resolved with these steps:

• Update to the latest version from your app store
• Clear app cache (Settings > Apps > Aevum > Storage > Clear Cache)
• Force stop the app and restart your device
• Uninstall and reinstall the app if issues persist

Report persistent crashes via the app's Help & Feedback section.

Offline reading requires manual saving:

• Tap the "Download" icon on any article to save for offline
• Check your device storage space; offline content requires available space
• Go to Settings > Offline Content to manage saved articles
• Ensure "Allow Offline Storage" is enabled in app permissions