Systems Operational
99.98%
Uptime (30d)
12ms
Avg Latency
2.4s
API Response
Active
CDN Status
Support SLA & Response Times
| Priority | Response Time | Resolution |
|---|---|---|
| Critical | 15 mins | 2 hours |
| High | 1 hour | 8 hours |
| Standard | 4 hours | 48 hours | d>
Direct Contact
Operations Email
ops@aevum.comLive Chat
Available 08:00-20:00 UTCSystem Status
status.aevum.comSubmit Support Ticket
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API Rate Limits & Keys
Learn how to manage your API keys, understand rate limits, and troubleshoot authentication errors.
Billing & Invoice Management
Update payment methods, download invoices, and manage team seat allocations for your organization.
SSO & Enterprise Configuration
Step-by-step guides for setting up SAML/OIDC, SCIM provisioning, and admin role permissions.
Bulk Data Export Tools
Documentation for using our export endpoints, scheduled dumps, and custom dataset requests.