Detection & Alert
Automated monitoring, user reports, and AI anomaly detection trigger immediate triage within 15 minutes.
Containment & Triage
Immediate isolation of affected services, data preservation, and severity classification by the DRI team.
Analysis & Resolution
Root cause investigation, temporary mitigations, and permanent fixes deployed with zero-downtime strategies.
Communication
Transparent, timely updates via this page, email digests, and API status endpoints for enterprise clients.
Post-Mortem
Blameless retrospective, process improvements, and public documentation within 72 hours of resolution.
| Severity | Impact | Response Time | Update Frequency |
|---|---|---|---|
| SEV-1 Critical | Platform outage, data breach, or widespread content corruption | Immediate (5 min) | Every 30 min |
| SEV-2 Major | Degraded performance, partial feature failure, or authentication issues | 30 minutes | Every 2 hours |
| SEV-3 Minor | Cosmetic bugs, minor API latency, or isolated report errors | 2 hours | On resolution |
| SEV-4 Low | Feature requests, documentation gaps, or non-urgent feedback | Next sprint | Monthly digest |
SEV-2: Increased Latency on Semantic Search API
Users experienced slower response times for complex queries. Database connection pool optimization deployed.
SEV-3: Temporary SSO Redirect Loop for Enterprise Users
OAuth token refresh mismatch caused login redirects. Patched and validated across all SSO providers.
SEV-1: CDN Edge Node Cache Poisoning (Legacy Assets)
Malformed cache headers affected image delivery. Purged globally, rotated CDN keys, and implemented stricter validation.
Report an Incident
Found a security vulnerability, data inconsistency, or platform anomaly? Use our secure channel to notify the Trust & Safety team directly.
- security@aevumencyclopedia.io
- PGP Key Available on Request
- Emergency Hotline for SEV-1 Only
- Responsible Disclosure Policy