Incident Response & Crisis Management
Standardized protocols, escalation matrices, and operational frameworks for detecting, containing, and recovering from security incidents across the Aevum Zenth global ecosystem.
🚨 Active Incident Reporting
If you suspect a breach, data exfiltration, or system compromise, report immediately via the 24/7 SOC Hotline or encrypted portal. Do not wait for confirmation.
Overview & Scope
The Aevum Zenth Incident Response (IR) framework governs all security events across 400 subsidiaries, spanning digital infrastructure, physical facilities, supply chains, and intellectual property. This protocol ensures rapid containment, regulatory compliance, and minimal operational disruption while preserving forensic integrity.
All divisional security teams must adhere to the centralized IR lifecycle. Deviations require written approval from the Chief Information Security Officer (CISO) and Office of the General Counsel.
Severity Classification Matrix
Incidents are triaged based on impact, scope, data sensitivity, and regulatory implications. SLA response times are strictly enforced.
| Level | Criteria | Impact | Response SLA | Escalation |
|---|---|---|---|---|
| P1 / CRITICAL | Active breach, ransomware, PII/PHI exposure >10k records | Revenue loss, regulatory fines, brand damage | 15 minutes | CISO → Board → Legal |
| P2 / HIGH | System compromise, privilege escalation, DDoS impacting >30% services | Operational degradation, customer impact | 1 hour | Security Lead → VP Engineering |
| P3 / MEDIUM | Policy violation, phishing campaign, minor malware detection | Localized disruption, internal systems only | 4 hours | Divisional Security → SOC |
| P4 / LOW | False positives, low-risk vulnerability scans, policy warnings | No operational impact | 24 hours | Automated ticketing |
Response Lifecycle
All incidents follow the standardized six-phase framework. Divisional teams must log activities in the centralized IRMS (Incident Response Management System).
Preparation
Tooling, training, playbooks, and threat intelligence feeds. Quarterly red-team exercises and tabletop simulations.
Detection & Analysis
SIEM correlation, EDR telemetry, network traffic analysis. Initial triage and severity assignment.
Containment
Network isolation, account disablement, firewall rules, and forensic imaging to prevent lateral movement.
Eradication
Malware removal, patch deployment, credential rotation, and vulnerability remediation.
Recovery
System restoration, validation testing, monitoring ramp-up, and controlled service reactivation.
Post-Incident
Root cause analysis, lessons learned, playbook updates, and regulatory notification if required.
Reporting Channels
Use the appropriate channel based on incident severity and urgency. All reports are encrypted and logged for audit purposes.
Regulatory Alignment
All incident response activities are mapped to global compliance frameworks to ensure legal defensibility and audit readiness.
- ✓ NIST SP 800-61 Rev. 2
- ✓ ISO/IEC 27035:2016
- ✓ GDPR Art. 33 & 34
- ✓ HIPAA Breach Notification
- ✓ SOC 2 Type II
- ✓ DORA (EU Digital Operational Resilience)
Playbooks & Templates
Authorized personnel may access and download the latest operational documents. Versions are updated quarterly or post-incident.
Ransomware Response Playbook v4.2
Containment, negotiation guidelines, backup restoration
Data Breach Notification Template
Regulatory-ready forms for GDPR, CCPA, HIPAA
Forensic Evidence Collection Guide
Chain of custody, hashing, memory/disk imaging standards
Post-Incident Review (PIR) Framework
Blameless analysis, action tracking, metrics reporting
Frequently Asked Questions
Q: Can divisional teams handle P3 incidents independently?
Yes, provided they follow the standardized containment checklist and log all actions in IRMS. P2 and above require immediate SOC involvement.
Q: How long must incident logs be retained?
Minimum 7 years for regulatory compliance, or per local jurisdictional requirements if longer. Logs are immutable and stored in encrypted cold storage.
Q: Who authorizes public communications during an active breach?
Only the CISO, General Counsel, and Chief Communications Officer. Unauthorized disclosure violates corporate policy and may carry legal liability.