Structured support tiers aligned with operational criticality, compliance requirements, and deployment scale.
Standard
For small teams & pilot deployments
- Response Time4 Hours
- Resolution Target48 Hours
- Availability99.9% Uptime
- Support HoursBusiness Hours
- ChannelPortal & Email
Most Common
Professional
For enterprise divisions & regional hubs
- Response Time1 Hour
- Resolution Target24 Hours
- Availability99.95% Uptime
- Support Hours18/5 Global
- ChannelPortal, Phone, Priority Email
Enterprise
For flagship operations & critical infrastructure
- Response Time15 Minutes
- Resolution Target4 Hours
- Availability99.99% Uptime
- Support Hours24/7/365
- ChannelDedicated TAM & Priority Line
Mission-Critical
Aerospace, Defense, Power Grid & Financial Core
- Response Time5 Minutes
- Resolution Target1 Hour
- Availability99.999% Uptime
- Support Hours24/7 On-Site Ready
- ChannelDirect Command Line