Frequently Asked Questions

A touch icon is a specially formatted image file that websites and web apps use to display a custom icon when a user bookmarks the page or adds it to their home screen on mobile devices. For Apple devices, these are typically PNG files at specific resolutions (e.g., 180x180 for iPhone, 167x167 for iPad).

Absolutely! We're a fully remote studio and collaborate with clients worldwide. Communication happens via email, Slack, or video calls, and we accommodate various time zones to ensure smooth collaboration.

We have a satisfaction guarantee built into our process. Our packages include multiple revision rounds, and we work closely with you throughout to ensure the direction aligns with your vision. If you're still unhappy after revisions, we offer a full refund as outlined in our terms.

Our Starter package begins at $149 per icon project. This includes a custom design, three format exports, two revision rounds, and a 48-hour turnaround. For full icon sets or enterprise needs, please check our Professional ($399) or Enterprise ($899) tiers.

Yes! We provide volume discounts for agencies and businesses needing recurring icon updates. Contact us with your project scope, and we'll create a customized quote with favorable pricing and priority scheduling.

We accept major credit cards, PayPal, Wise, and direct bank transfers. A 50% deposit is required to begin work, with the remaining balance due upon final approval before file delivery.

The Starter package includes 2 revision rounds, while Professional and Enterprise packages include unlimited revisions until you're 100% satisfied. Revisions are structured feedback cycles, not continuous micro-changes, ensuring efficiency and creative focus.

Standard delivery is 48 hours for single icons and 3–5 business days for full icon sets. Rush delivery (24 hours) is available on Professional plans. Enterprise clients enjoy same-day turnaround for urgent updates.

Yes, icon modernization and redesign is one of our specialties. Send us your current icon along with your brand guidelines and vision, and we'll refresh it to meet modern design standards while preserving brand recognition.

You'll receive optimized PNGs for web and mobile, SVGs for scalable vector use, and ICO files for Windows compatibility. Apple touch icons are delivered in all required resolutions (16x16 to 512x512) with proper metadata tagging.

Yes, all plans include the original design source files in your preferred format (Figma, Adobe Illustrator, or Photoshop). These are delivered alongside the exported assets so you have full ownership and flexibility.

While we don't submit apps on your behalf, we format and size icons to meet Apple's App Store and Google Play Store guidelines exactly. We also provide a checklist of technical specs to ensure smooth submission.

If available, vector files (AI, EPS, SVG) are ideal. If not, high-resolution PNGs (minimum 512x512) work perfectly. Brand guidelines, color hex codes, and typography references are also helpful but optional.