Client Responsibilities
Guidelines for a Smooth & Successful Collaboration
At Artisan Studio, we believe the best creative outcomes are built on clear communication, mutual respect, and structured collaboration. This page outlines what we ask from our clients to ensure every project runs efficiently, stays on schedule, and delivers exceptional results.
By aligning on these responsibilities from day one, we minimize bottlenecks, keep creative momentum high, and ensure your vision is brought to life exactly as intended.
Clear Communication
Designate a single point of contact for all project-related communication to avoid conflicting feedback and ensure consistent messaging.
- Respond to queries within 48 hours
- Use our shared project portal for updates
- Schedule weekly syncs for milestone check-ins
Asset Provision
Provide all necessary brand assets, references, and content in high resolution and accessible formats before project kickoff.
- Logos (vector/PNG/SVG)
- Brand guidelines & typography files
- Copy, imagery, and legal approvals
Timely Feedback
Creative momentum depends on prompt review cycles. Please provide consolidated feedback within the agreed turnaround windows.
- Review drafts within 3 business days
- Group stakeholder feedback internally
- Use annotation tools for precise notes
Approval Process
Formal approvals mark official sign-off on each phase. Changes requested after approval may impact timelines and require additional resources.
- Sign off via email or project portal
- Confirm budget & scope alignment
- Document revision requests clearly
Payment Terms
Timely payment ensures uninterrupted workflow and resource allocation. Invoices are issued per milestone or as agreed in the proposal.
- Initial deposit due before kickoff
- Milestone payments due within 14 days
- Final balance due before asset delivery
Revision Guidelines
Each project includes a defined number of revision rounds. Additional revisions will be scoped and quoted separately to maintain quality.
- Round 1: Structural & directional
- Round 2: Refinement & polishing
- Out-of-scope edits require approval
Project Workflow & Expectations
Onboarding & Discovery
Client completes creative brief, shares assets, and attends kickoff workshop. Project manager sets up communication channels and shared workspace.
Concept Development
Artisan presents initial concepts. Client provides focused feedback within the agreed window. Revisions are aligned with the creative brief.
Design Execution
Final concepts are refined into production-ready assets. Client reviews and approves deliverables before handoff.
Delivery & Support
All final files, guidelines, and source assets are delivered. Post-launch support is provided per the agreed service terms.
Important Notes
- Delays in asset delivery or feedback may impact the project timeline. We will communicate schedule adjustments promptly.
- All intellectual property transfers to the client upon final payment and sign-off.
- Cancellations mid-project are subject to a usage fee based on work completed at that stage.
- For urgent requests or scope changes, please notify your project manager immediately so we can adjust resources accordingly.
Have Questions or Need Clarification?
Our team is here to ensure your experience with Artisan Studio is seamless. Reach out to your dedicated project manager or contact us directly.
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