Payment & Refund Policy

💳 Accepted Payment Methods

At Artisan Studio, we offer secure and flexible payment options to accommodate your needs. All transactions are processed through encrypted, industry-standard payment gateways.

• Credit & Debit Cards (Visa, Mastercard, American Express)
• Bank Wire / Direct Deposit
• PayPal
• Invoiced payments for enterprise clients (Net-15/Net-30 upon approval)

📄 Pricing & Invoicing

Every project begins with a detailed proposal outlining scope, deliverables, timeline, and total cost. Once approved:

• Deposit: A non-refundable deposit of 40–50% is required to secure your booking and commence work.
• Final Payment: The remaining balance is due upon project completion and before final asset delivery.
• Invoicing: Professional invoices are sent via email. Payment terms are clearly stated, typically due within 14 days of receipt.

We gladly issue receipts and detailed invoices for your accounting records.

🔄 Refund Policy

We strive to ensure complete satisfaction with every collaboration. Our refund structure is designed to be fair and transparent:

• Before Production Begins: Full refund of deposit, minus a 10% administrative processing fee.
• During Production: Refunds are calculated on a pro-rated basis, accounting for completed work, materials purchased, and hours billed.
• After Final Delivery: No refunds are issued once final files/assets have been delivered and approved.
• Force Majeure: In cases of unforeseen circumstances affecting either party, we will work collaboratively to reschedule or issue appropriate credits/refunds.

To request a refund, please contact our billing team in writing. Requests are reviewed within 3–5 business days.

⏳ Cancellation Policy

Clients may cancel a project with at least 7 days' written notice. Cancellations made less than 7 days before the scheduled start or milestone may incur additional fees based on work already completed.

Artisan Studio reserves the right to cancel a project if payment terms are not met, scope is repeatedly altered beyond agreement, or collaboration becomes unproductive. In such cases, any remaining balance will be promptly refunded.

⚠️ Late Payments

Timely payment ensures we can maintain our commitment to quality and delivery schedules. Invoices overdue by more than 14 days will incur a late fee of 1.5% per month on the outstanding balance.

Work may be temporarily paused until payments are brought current. This does not affect your project priority or delivery timeline once resolved.