Returns & Refunds Policy | Automotive DIY

📋 Overview

At Automotive DIY, we want you to be completely satisfied with your purchase. If your order arrives damaged, defective, or isn't quite what you expected, we're here to help. This policy outlines our return window, eligibility requirements, and refund process to ensure a smooth experience for all DIY mechanics.

💡 Quick Summary: We offer a 30-day return window for most unused products. Refunds are processed within 5–7 business days after we receive and inspect your return.

📅 Return Window & Eligibility

Returns must be initiated within 30 days of your order's delivery date. To qualify for a refund or exchange, items must meet the following conditions:

Products are in their original, unopened packaging
Tools and kits show no signs of use, wear, or alteration
Diagnostic devices and electronics have not been paired or activated
Original receipt, order number, or proof of purchase is provided

Items that are heavily used, modified, or missing original accessories may be subject to a restocking fee of up to 15% or may not be eligible for return.

🔄 How to Start a Return

1

Submit a Request

Contact our support team via email or live chat with your order number and reason for return.

2

Receive Approval & Label

Once approved, we'll email you a prepaid return shipping label and packing instructions.

3

Ship It Back

Package items securely, attach the label, and drop off at any authorized carrier location.

4

Get Your Refund

After inspection, your refund is processed to your original payment method within 5–7 business days.

🚫 Non-Returnable Items

For health, safety, and quality assurance reasons, the following items cannot be returned unless they arrive defective:

Category	Examples	Reason
Consumables & Fluids	Motor oil, brake fluid, lubricants, sprays	Opened/sealed safety requirements
Custom/Engraved Tools	Personalized wrench sets, branded kits	Made-to-order specifications
Digital Products	eBooks, video course access, diagnostic software licenses	Non-tangible, instant delivery
Used Mechanical Parts	Filters, gaskets, brake pads, bearings	Contamination risk & wear

⚠️ Damaged or Defective Items

Received a broken tool or faulty diagnostic scanner? We stand behind the quality of our products. If your item arrives damaged or defective:

Contact us within 14 days of delivery
Provide clear photos/videos of the damage and packaging
We will ship a replacement immediately or issue a full refund at your preference
You will not be charged for return shipping on defective items

All hardware tools and diagnostic equipment come with a 1-year limited warranty covering manufacturing defects under normal use.

💳 Refund Processing & Timeline

Once your return is received and inspected at our warehouse:

Credit/Debit Cards: 5–7 business days (subject to your bank's processing time)
PayPal: 3–5 business days
Store Credit: Instantly applied to your account upon approval

Original shipping fees are non-refundable unless the return is due to our error or a defective product. Expedited shipping upgrades are non-refundable.

❓ Frequently Asked Questions

Generally, no. For hygiene and resale purposes, tools and kits must be unused and in original packaging. If the product failed during first use due to a defect, contact support with proof and we'll handle it under warranty.

Once your package is scanned by the carrier, you'll receive a tracking number via email. You can also log into your account dashboard to view the return status in real-time.

Yes! If you need a different size, color, or compatible model, select "Exchange" during the return process. We'll ship the new item as soon as we receive the original.

All returns using our prepaid label are fully insured and tracked. If tracking shows no delivery within 10 business days, we'll automatically issue a replacement or refund.