Shipping & Returns Policy

Shipping Overview

At Automotive DIY, we understand that getting your tools and parts quickly is essential to your projects. We partner with reliable carriers to ensure safe, timely delivery to your doorstep. All shipments include full insurance coverage and tracking.

Processing Times

Orders placed before 2:00 PM EST on business days are typically processed and shipped the same day. Orders placed after cutoff time or on weekends/holidays will be processed on the next business day.

Domestic Shipping (USA)

We offer multiple shipping tiers to accommodate your timeline and budget:

• Standard Shipping (3–7 Business Days): Free on orders over $75. Otherwise, $6.99.
• Expedited Shipping (2–3 Business Days): $14.99 flat rate.
• Priority Overnight: $29.99 flat rate (orders must be placed by 1:00 PM EST).
• Freight Shipping: Applied automatically at checkout for items over 50 lbs or oversized packages.

Shipments are handled via USPS Ground Advantage, UPS Ground, or UPS 2-Day depending on location and selected service.

International Shipping

We ship to 50+ countries worldwide. International orders are processed within 3–5 business days and shipped via DHL Express or UPS Worldwide.

• Shipping costs are calculated at checkout based on weight and destination.
• Estimated delivery: 7–14 business days (excluding customs clearance).
• Import Duties & Taxes: Customers are responsible for all customs duties, VAT, and local taxes imposed by their country. These fees are not included in your order total.
• We cannot accept liability for delays caused by customs inspections.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and carrier link. Tracking updates typically begin within 24 hours. If your package hasn't arrived within the estimated window, or tracking shows no movement for 3+ business days, please contact our support team.

Returns Policy

We want you to be completely satisfied with your purchase. If an item doesn't meet your expectations, we offer a straightforward return process.

Eligibility

• Returns must be initiated within 30 days of delivery date.
• Items must be unused, undamaged, and in original packaging with all accessories included.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Opened consumables (oil, fluids, filters, lubricants)
• Custom or engraved tools/parts
• Hygiene-related items (gloves, shop towels, safety gear once sealed)
• Gift cards and digital downloads

Refund Policy

Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund will be issued to the original payment method used at checkout.

• Credit card refunds may take an additional 3–5 business days to reflect on your statement, depending on your bank.
• Shipping fees are non-refundable unless the return is due to our error (wrong/damaged item).
• A 15% restocking fee applies to returns of specialty or hard-to-find parts opened but unused.

Exchanges

Need a different size, color, or variant? We gladly accept exchanges:

1. Return the original item following our Returns Policy above.
2. Place a new order for the desired item.
3. Once we receive and approve your return, we will issue an instant exchange credit or refund the difference if the new item costs less.

Exchanges are subject to current inventory availability. Contact support for help coordinating direct swaps.

Contact Support

Have questions about your shipment or return? Our team is ready to help.

Please include your order number, photos (if applicable), and a brief description of the issue when contacting us. We aim to respond to all inquiries within 12 business hours.