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How to reset your password

Step-by-step guide to recovering access to your account

Account ⏱️ 3 min read

Upgrading or downgrading your plan

Learn how to change your subscription anytime

Billing ⏱️ 4 min read

How to cancel a booking and request refunds

Understanding our cancellation policy and refund process

Bookings ⏱️ 5 min read

Sync your bookings with Google/Apple Calendar

Keep your schedule updated automatically

Settings ⏱️ 3 min read

Enable two-factor authentication (2FA)

Add an extra layer of security to your account

Security ⏱️ 2 min read

Frequently Asked Questions

Can I modify my booking after it's confirmed? +
Yes! You can modify your booking up to 24 hours before the scheduled time. Log in to your account, navigate to "My Bookings," select the appointment, and click "Modify." Changes are subject to provider availability and may be subject to fee differences.
How does the cancellation policy work? +
Our standard policy allows free cancellation up to 24 hours before your booking. Cancellations within 24 hours may incur a fee depending on the service provider. All policies are clearly displayed during checkout before you confirm your reservation.
Is my payment information secure? +
Absolutely. We use PCI-DSS compliant payment processing and 256-bit SSL encryption. We never store your full credit card details on our servers. All transactions are processed securely through verified payment gateways.
How do I contact support for urgent issues? +
For urgent booking issues, use our live chat available 24/7 in the bottom right corner. You can also email support@bookease.com or call 1-800-BOOK-EASE. Pro and Business tier users have access to priority phone support with faster response times.

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