How can we help you?
Search our knowledge base or browse categories below to find answers quickly.
Browse Help Topics
Account & Profile
Password reset, email verification, profile settings, and account security.
Gameplay & Ratings
Time controls, rating system explanations, move validation, and game saving.
Tournaments & Events
Registration, rules, tiebreaks, prizes, and live event support.
Technical Issues
Connection drops, board rendering, mobile app bugs, and browser compatibility.
Community Guidelines
Forum rules, reporting violations, moderation appeals, and code of conduct.
Billing & Subscriptions
Payment methods, refunds, premium features, and invoice requests.
Frequently Asked Questions
ChessMaster uses a dynamic Elo-based rating system. Gains and losses depend on your opponent's rating and the result of the game. Blitz, Rapid, and Classical ratings are tracked separately. Consistent play against similarly rated opponents is the fastest way to improve your ranking.
We take cheating seriously. Use the "Report Player" button on their profile or game page. Our anti-cheat team uses statistical analysis and machine learning to verify claims. False reports are also tracked to protect good-faith reporting. You'll receive an email update once your report has been reviewed.
Disconnections can happen due to unstable internet, browser cache issues, or server maintenance. We auto-save every 10 moves. If you're disconnected, you can rejoin the same game via your "Active Games" dashboard for up to 24 hours. Enable "Continue on reconnect" in settings to minimize disruptions.
Click "Forgot Password" on the login screen. Enter your registered email, and we'll send a secure reset link valid for 1 hour. If you don't receive it, check your spam folder or ensure you're using the exact email associated with your account. For security, we don't store or reveal passwords.
Yes. We offer a 14-day money-back guarantee for new subscriptions. Request a refund through Settings → Billing → Subscription, or contact support with your order ID. Refunds are processed within 3-5 business days to your original payment method.