Ask Barnaby, our troubleshooting bear, to help you find solutions, guides, and configuration tips.
Floating IPs, Load Balancers, DNS propagation, and Firewall rules.
VM performance, SSH access issues, and instance resizing.
Volume mounting, snapshot failures, and block storage latency.
API Keys, 2FA recovery, and account lockouts.
First, check the CloudNexus console to ensure your instance is running. If it is, verify your Firewall settings allow port 22. You can also use the "Console Access" button in the dashboard to debug directly.
ssh -v root@your-instance-ip
1. Stop your instance.
2. Navigate to Storage > Volumes.
3. Select your volume and click "Resize".
4. Start your instance and use `lsblk` to verify.
If you exceed your monthly quota, traffic is throttled to 64kbps but not cut off. To prevent this, set up a usage alert in the Billing section or upgrade to the 'Professional' tier.
Our support team is available 24/7 for Enterprise customers. Community support is available for all plans.
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