Cookies & Tracking Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use their services, and improve performance. CloudNexus uses cookies and similar tracking technologies (including web beacons and local storage) to ensure our platform functions securely, efficiently, and in compliance with applicable data protection regulations.

2. How We Use Cookies & Tracking

We categorize our cookies based on their operational purpose:

Strictly Necessary: Required for core functionality, security, session management, and account authentication. These cannot be disabled as the platform relies on them to operate.
Performance & Analytics: Help us understand traffic patterns, server load, and user interactions to optimize infrastructure performance.
Functional: Remember your preferences such as language, timezone, dashboard layout, and notification settings.
Marketing & Advertising: Used to deliver relevant content, measure campaign effectiveness, and retarget visitors. These are only set with your explicit consent.

3. Detailed Cookie Inventory

Cookie Name	Provider	Purpose	Duration	Category
cx_session	CloudNexus	Maintains secure user session state	Session	Necessary
cx_auth_token	CloudNexus	Secure API & dashboard authentication	30 Days	Necessary
_ga	Google Analytics	Anonymous traffic & behavior analysis	2 Years	Analytics
cx_prefs	CloudNexus	Saves UI settings, region & theme	1 Year	Functional
_fbp	Meta	Ad delivery & conversion tracking	3 Months	Marketing

4. Third-Party Tracking Services

CloudNexus integrates with trusted third-party providers to enhance performance, security, and analytics. These services may set their own cookies according to their respective privacy and cookie policies:

Google Analytics: Web traffic, performance monitoring, and usage trends.
Cloudflare: DDoS protection, CDN optimization, and bot mitigation.
Meta & LinkedIn: Conversion tracking and ad retargeting (consent-based).
Mixpanel / Segment: Product usage analytics for feature improvement and roadmap planning.

We do not sell personal data to third parties. All integrations are governed by strict Data Processing Agreements (DPAs) and comply with GDPR, CCPA, and other applicable regulations.

5. Managing & Opting Out

You have full control over your cookie preferences. You can manage or withdraw consent at any time by:

Adjusting settings via our Cookie Preferences Center accessible from the footer of any CloudNexus page.
Blocking or deleting cookies through your browser settings (Chrome, Firefox, Safari, Edge, etc.).
Opting out of personalized advertising at About Ads or DAA Opt-Out.
Enabling "Do Not Track" (DNT) signals in your browser, though support for DNT varies by platform.

Note: Disabling strictly necessary cookies may limit access to certain features like the customer dashboard, billing portal, or secure API authentication. Functional cookie restrictions may reset your personalized settings. Marketing cookies can be fully disabled without impacting core services.

6. Updates to This Policy

We may update this Cookies & Tracking Policy to reflect changes in technology, regulatory requirements, or our service offerings. Material changes will be communicated via email, platform banner, or in-app notification. The "Last Updated" date at the top of this page will reflect any revisions.

7. Contact Us

If you have questions about our cookie practices, tracking technologies, or data handling, please contact our Privacy & Legal team:

CloudNexus Data Protection Officer
Email: privacy@cloudnexus.io
Address: 100 Innovation Drive, Tech District, CA 94025, USA