Support Center
Get help with your infrastructure, manage tickets, and check system status.
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System Status
View Full Report →
API Platform
Operational
Global CDN
Operational
Compute Cluster
Operational
Object Storage
Degraded
Billing System
Operational
DNS Resolver
Operational
Your Tickets
View All →| ID | Subject | Priority | Status | Updated |
|---|---|---|---|---|
| #4921 | High CPU usage on node-us-1 affecting deployment | High | In Progress | 2 hrs ago |
| #4898 | Request for additional IP addresses | Medium | Pending | 5 hrs ago |
| #4855 | Billing discrepancy on last invoice | Low | Resolved | 1 day ago |
| #4820 | SSLCertificate renewal issue | Medium | Resolved | 3 days ago |
Knowledge Base
Browse All Docs →Getting Started
Quick guide to deploying your first server.
SSH Access
Manage keys and connect securely.
Backups & Snapshots
Automate backups and restore data.
DNS Management
Configure records and zones.
Security Best Practices
Hardening your infrastructure.
API Reference
Integrate with CloudNexus programmatically.
Frequently Asked Questions
How long does a ticket take to resolve?
Response times vary by priority. Critical issues are responded to within 15 minutes. Standard tickets usually receive a response within 4 hours during business hours.
Can I upgrade my plan at any time?
Yes, you can upgrade or downgrade your plan instantly from the Billing section. Changes are prorated automatically.
Where are the logs stored?
System logs are stored in the Monitoring dashboard. Application logs can be exported to your designated Object Storage bucket.
Do you offer SLA guarantees?
Yes, CloudNexus offers a 99.99% uptime SLA for all Enterprise plans. Service credits are applied automatically if uptime falls below this threshold.
Contact Info
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Email Support
support@cloudnexus.io
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Incident Response
incidents@cloudnexus.io
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Live Chat
Available 24/7 (Bottom Right)