Security & Compliance Policy

🛡️ 1. Security Commitment

At CloudNexus, security is not a feature—it is the foundation of our architecture. We operate under a zero-trust model and implement defense-in-depth strategies across every layer of our cloud infrastructure. Our commitment extends to protecting customer data, maintaining system integrity, and ensuring transparent, auditable security practices.

We continuously invest in security research, red-team exercises, and third-party audits to stay ahead of emerging threats. Our security posture is aligned with industry best practices and regulatory requirements globally.

🔐 2. Data Protection & Encryption

All data managed through CloudNexus is protected using enterprise-grade encryption standards:

• Data at Rest: AES-256-GCM encryption for all block storage, object storage, and database volumes. Keys are managed via AWS KMS / Azure Key Vault / HSM-backed systems.
• Data in Transit: TLS 1.3 enforced across all public endpoints, APIs, and management consoles. HSTS is enabled by default.
• Key Management: Customer-managed keys (CMK) are supported. Key rotation occurs automatically every 90 days or upon explicit request.
• Data Residency: Customers can select specific geographic regions for data storage and processing. Cross-border data transfer is explicitly controlled.

🔑 3. Access Control & Identity Management

Access to CloudNexus infrastructure and customer environments follows the principle of least privilege:

• Multi-factor authentication (MFA) is mandatory for all internal and customer-facing administrative accounts.
• Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) are enforced across all services.
• Single Sign-On (SSO) integration via SAML 2.0 and OIDC is supported for enterprise customers.
• Privileged Access Management (PAM) sessions are recorded, time-bound, and subject to just-in-time provisioning.
• API keys and service credentials are scoped, auditable, and automatically rotated or disabled upon anomalous activity detection.

🌐 4. Infrastructure Security

Our global infrastructure is hardened against modern attack vectors:

• Network Isolation: Virtual private clouds (VPCs) are logically isolated. Cross-tenant traffic is prevented at the hypervisor and switch levels.
• DDoS Mitigation: Always-on scrubbing centers with 2+ Tbps capacity provide Layer 3/4/7 protection without performance degradation.
• Patch Management: Critical OS and firmware vulnerabilities are patched within 24–48 hours. Scheduled maintenance windows minimize disruption.
• Hardened Images: All base VMs, containers, and Kubernetes nodes run CIS-benchmarked images with CIS Level 1 & 2 compliance.
• Physical Security: Data centers operate under Tier III+ standards with biometric access, 24/7 surveillance, and environmental controls.

✅ 5. Compliance & Certifications

CloudNexus maintains and publishes verified compliance status across major regulatory frameworks:

Audit reports, certificates, and compliance documentation are available to enterprise customers under NDA upon request. We undergo continuous monitoring and annual third-party assessments.

🚨 6. Incident Response & Monitoring

Our Security Operations Center (SOC) operates 24/7/365 with automated threat detection and human-led response:

• Continuous Monitoring: SIEM, EDR, and network traffic analysis run across all production environments.
• Automated Response: Playbooks automatically isolate compromised resources, rotate credentials, and block malicious IPs.
• Response SLA: Critical incidents are acknowledged within 15 minutes, with full triage within 60 minutes.
• Transparency: Customers receive detailed post-incident reports. Service status and security advisories are published publicly at status.cloudnexus.io.
• Vulnerability Disclosure: We operate a coordinated vulnerability disclosure program. Responsible researchers can submit findings via security.cloudnexus.io.

🔗 7. Third-Party & Supply Chain Security

CloudNexus rigorously vets all vendors, dependencies, and integrations:

• All third-party services undergo security risk assessments before onboarding.
• Software Bill of Materials (SBOM) is generated and maintained for all proprietary software releases.
• CI/CD pipelines enforce signed commits, dependency scanning, and container image signing via Cosign.
• Subprocessors are disclosed transparently and remain subject to data processing agreements (DPAs).

📝 8. Policy Updates & Contact

This security policy is reviewed quarterly and updated to reflect evolving threats, regulatory changes, and architectural improvements. Material changes will be communicated to enterprise customers via official channels at least 30 days before implementation.