Standard Rate Card
All rates are per order for domestic ground shipping. Volume discounts and freight pricing available upon request.
| Shipping Tier | Order Weight | Base Rate | Est. Delivery | Cutoff Time |
|---|---|---|---|---|
| Standard Ground | 0 – 50 lbs | $14.95 | 5–7 business days | 2:00 PM EST |
| Standard Ground | 51 – 150 lbs | $24.50 | 5–7 business days | 2:00 PM EST |
| Express 2-Day | 0 – 30 lbs | $38.00 | 2 business days | 12:00 PM EST |
| Express 2-Day | 31 – 100 lbs | $52.00 | 2 business days | 12:00 PM EST |
| Pallet / Freight | 150+ lbs / Pallet | Custom Quote | 3–5 business days | Varies by location |
* Free ground shipping on orders over $750. International and remote area surcharges may apply.
Delivery Zones & Timeframes
We ship nationwide with optimized routing for consistent delivery performance.
🇺🇸 Domestic (USA)
- Contiguous States: Standard 5–7 days, Express 2 days
- Remote Areas (AK, HI, Puerto Rico): Add 2–4 business days & applicable surcharge
- PO Boxes: Standard & Express only; pallet freight not available
🌍 Canada
- Standard: 6–9 business days
- Express: 3–4 business days
- Customs documentation provided automatically. Duties/taxes paid by recipient.
📦 International
- Available to 60+ countries via freight partners
- Lead time: 10–18 business days depending on destination
- DDP (Delivered Duty Paid) options available upon request
Shipping & Handling Policies
Our logistics standards ensure your inventory arrives intact, on time, and fully traceable.
📦 Packaging Standards
All paper cups, bowls, and lids are shrink-wrapped on pallets or packed in reinforced corrugated cases. Liquid-resistant and compression-tested for transit safety.
📍 Tracking & Notifications
Every shipment includes a tracking number via email within 2 hours of dispatch. Real-time status updates and delivery proof-of-signature available.
🛡️ Damage & Claims
Report damaged or missing items within 48 hours of delivery. Include photos and original packaging. Full replacement or credit issued promptly.
Frequently Asked Questions
Quick answers for ordering, shipping, and fulfillment logistics.
Orders placed by 2:00 PM EST are processed and dispatched the same business day. Express orders must be placed by 12:00 PM EST to qualify for next-morning pickup.
Yes. When multiple items are ordered together, we apply a single shipping rate based on the total weight and dimensions of the consolidated shipment.
Custom printed products require a 5–7 day production window. Once printed and quality-checked, they ship via standard or express based on your selected service. Freight is used for full pallet orders.
Address changes are possible only before the order status shows 'Dispatched.' Contact our support team immediately with your order number and new delivery details.
Need Volume or Freight Pricing?
Our logistics team builds custom shipping plans for high-volume cafés, restaurant groups, and distributors.
Request a Custom Shipping Quote