Returns & Claims Policy

We're committed to your satisfaction. Learn about our return process and how to file claims for defective products.

Our Return Policy

At Cup Source, we stand behind the quality of our products. If you're not completely satisfied with your order, we offer a straightforward return process to ensure your satisfaction.

Return Window: We accept returns within 30 days of delivery for most products. Items must be unused and in original packaging.

✅ Eligible Returns

• Defective products
• Incorrect items received
• Unopened, unused products
• Manufacturing defects

❌ Non-Eligible Items

• Custom printed products
• Used or opened items
• Products beyond 30 days
• Clearance items

📦 Return Shipping

• We cover return shipping for defective items
• Customer pays for change-of-mind returns
• Pre-paid labels provided for eligible returns

How to File a Claim

If you believe your order contains defective items or wasn't processed correctly, follow these steps to file a claim:

1. Document the Issue

Take clear photos of any defects, damage, or incorrect items. Keep original packaging if possible.

2. Contact Support

Reach out to our claims team within 14 days of delivery with your order number and documentation.

3. Submit Your Claim

Complete our claims form below with all required information and supporting documentation.

4. Review & Resolution

We review claims within 3-5 business days and provide a resolution (replacement, refund, or credit).

Important: Custom printed products are made to order and cannot be returned unless there's a manufacturing defect. Please review proof carefully before production.

Claims Form

Please complete the form below to submit your return or claim request. Include as much detail as possible to help us process your request quickly.

Need Immediate Help?

Our support team is available to assist you with any questions about returns or claims.

📞 Phone Support

1-800-CUP-SOURCE
Mon-Fri: 8AM-6PM EST

📧 Email Support

claims@cupsource.com
Response within 24 hours

💬 Live Chat

Available on our website
Mon-Fri: 9AM-5PM EST

Pro Tip: Have your order confirmation and tracking number ready when contacting support for faster assistance.