Contact & Support

Have questions about orders, custom printing, or need help with an account? Our team is here to assist you.

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Email Support

support@cupsource.com
orders@cupsource.com

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Phone

+1 (800) 555-CUPS
Mon–Fri, 8AM–6PM EST

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Headquarters

1200 Supply Chain Blvd
Austin, TX 78701

⏱️ Typical Response Time: Under 4 business hours for all inquiries. Urgent orders are prioritized.
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Other Ways to Reach Us

Choose Your Preferred Support Channel

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Live Chat

Chat with a rep in real-time during business hours for quick answers.

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Account Portal

Track orders, download invoices, and reorder favorites instantly.

Log In →
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Knowledge Base

Browse guides on sizing, printing specs, and sustainability options.

Read Guides →
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Design Support

Need help with artwork? Our team checks files & provides print-ready advice.

Submit Artwork →
FAQ

Frequently Asked Questions

Our standard MOQ for custom-printed cups is 1,000 units per design. Blank cups and standard accessories have no minimums and can be ordered in cases of 50–500.

Production typically takes 7–10 business days after artwork approval. Expedited 3–5 day turnaround is available for an additional fee.

Yes! We ship to over 40 countries. International rates and delivery times vary by region and customs clearance. Contact us for a specific quote.

We offer multiple eco-lines: 100% compostable PLA-lined cups, recycled paperboard options, and fully recyclable PET cold cups. All materials meet industry sustainability standards.

Once your order ships, you’ll receive an email with a tracking link. You can also log into your account portal to view real-time status updates.