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Shipping & Returns Policy

Transparent, efficient, and hassle-free policies designed for businesses like yours.

🚚 Shipping Information

  • Processing Time: Standard orders process within 24 hours. Custom printed orders require 3-5 business days for production before shipping.
  • Free Shipping: All domestic orders over $500 qualify for free standard ground shipping.
  • Domestic Delivery: Expect delivery within 3-5 business days for standard ground. Expedited options available at checkout.
  • International Shipping: We ship worldwide via DHL and FedEx. Duties and taxes are the responsibility of the recipient and vary by destination.
  • Bulk & Freight: Orders exceeding 2 pallets may be shipped via freight. Our logistics team will contact you to coordinate delivery.
  • Tracking: You will receive a confirmation email with tracking details once your order ships.
📍 Delivery Address: Please ensure your billing and shipping addresses match your payment method to avoid delays.

↩ī¸ Returns & Refunds

  • Return Window: You have 14 days from the delivery date to request a return for unused, undamaged stock.
  • Condition: Items must be in original packaging and resellable condition. Damaged or opened boxes may be subject to a restocking fee.
  • Defective Products: If you receive damaged or incorrect items, please contact support within 48 hours with photos for a free replacement or refund.
  • Custom Orders: Custom printed items are made-to-order and cannot be returned unless there is a manufacturing defect.
  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection. Refunds are issued to the original payment method within 5-7 business days.
  • Restocking Fee: A 15% restocking fee may apply to returns of non-defective standard inventory to cover handling costs.
📝 How to Return: Email support@cupsource.com with your order number to initiate a return label.

Frequently Asked Questions

Quick answers to common shipping and return inquiries.

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website. You can also log in to your account dashboard to view real-time status updates.

Orders can be canceled or modified within 2 hours of placement. After this window, the order enters processing and cannot be changed. For urgent requests, contact our support team immediately.

We are sorry to hear that! Please inspect your delivery before signing. If damage is visible, note it on the carrier's receipt. Contact us within 48 hours with photos of the damage and packaging, and we will arrange a replacement or refund.

Yes, we ship to P.O. Boxes via USPS for standard packages. However, for freight shipments or pallet orders, a physical street address is required.

Wholesale accounts with NET30 or NET60 terms will receive credit notes for approved returns. Your account manager can assist with specific return policies tailored to your contract volume.

Still Have Questions?

Our customer success team is here to help with any shipping or return inquiries.

Contact Support