We partner with UPS, FedEx, and major LTL carriers to provide real-time visibility. Once your order leaves our facility, you'll receive automated updates.
1
Order Confirmation
Receive an email with packing details and warehouse location.
2
Tracking Number Assigned
Get your unique tracking link via email & SMS notification.
3
In-Transit Updates
Monitor progress in real-time through our portal or carrier site.
4
Delivered
Confirm receipt. Contact support within 48 hours for any issues.
Frequently Asked Questions
Due to the weight and dimensions of wholesale drinkware, we only ship to physical street addresses. P.O. Boxes and military addresses require special freight arrangements.
We guarantee the quality of every shipment. If items arrive damaged, take photos of the packaging and products, then contact our support team within 48 hours. We'll replace or refund the affected items at no cost.
Yes! Multi-location shipping is available for corporate and franchise accounts. A small administrative fee applies per additional destination. Contact your account manager to arrange.
We offer both DDU (Delivered Duty Unpaid) and DDP (Delivered Duty Paid) options. DDP includes all import taxes, duties, and clearance fees, so you won't face unexpected charges at delivery.
Yes, all freight and pallet orders require a signature upon delivery to ensure secure handoff. Small parcel orders may be left at the doorstep if you select "Leave at Door" during checkout.