Frequently Asked Questions
Quick answers to common questions before you contact us.
What are your standard shipping times?
Most wholesale orders ship within 24-48 hours. Standard delivery takes 3-5 business days. Expedited options are available at checkout.
Do you offer custom logo printing?
Yes! We offer full-color custom printing on cups, bowls, and sleeves. Minimum order quantities apply. Contact us for a printing guide and mockup request.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also log into your client portal to view real-time status updates.
What is your return policy for damaged goods?
We guarantee all products arrive in perfect condition. If you receive damaged items, please email support@cupsource.com with photos within 48 hours for a full replacement or credit.