📂 Support Categories
Account & Access
Login, passwords, 2FA, SSO, and user permissions.
Dashboard & Setup
Initial configuration, workspace setup, and UI guides.
Alerts & Logs
Understanding threat scores, export logs, and alert rules.
API & Integrations
REST API docs, webhooks, and third-party connectors.
Billing & Plans
Subscriptions, invoices, upgrades, and usage limits.
Troubleshooting
Common errors, performance issues, and recovery steps.
📖 Popular Articles
Guide
How to reset your admin password
Guide
Enabling Two-Factor Authentication (2FA)
Integration
Connect AWS/Azure/GCP to CyberVault
Guide
Exporting security reports and logs
Troubleshoot
Understanding your Threat Risk Score
API
Generate & rotate API keys
❓ Frequently Asked Questions
How long does it take to set up CyberVault?
Most teams complete initial setup in under 15 minutes. Our guided onboarding wizard walks you through connecting your cloud providers, configuring alert thresholds, and adding team members. Enterprise deployments with custom compliance requirements typically take 2-3 days.
Can I try CyberVault before purchasing?
Yes! We offer a 14-day free trial with full access to all Professional tier features. No credit card required. You can cancel anytime, and your data will be securely deleted within 30 days of trial expiration.
What happens if I exceed my endpoint limit?
You'll receive a warning at 80% usage. CyberVault will continue to monitor your existing endpoints, but new ones will be queued. You can upgrade your plan instantly from the Billing dashboard to unlock additional capacity without downtime.
Do you provide 24/7 support for critical incidents?
Absolutely. Professional and Enterprise plans include 24/7 access to our Security Operations Center (SOC). Critical severity tickets are escalated to a senior engineer within 15 minutes. Free trial users can submit tickets with a 24-hour response SLA.
Is my security data stored securely?
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We are SOC 2 Type II certified and GDPR compliant. Your threat intelligence and logs never leave your configured region unless you explicitly enable cross-region replication.
📞 Contact Support
Live Chat
Available 24/7 for trial & paid users
Email Support
support@cybervault.io
Phone (Critical Incidents)
+1 (800) 555-SECURE