Understanding DirConnect Subscription Tiers
Compare Starter, Professional, and Enterprise plans. Learn which features unlock at each level and how to choose the right tier for your business size.
📢 Billing & Plans
Everything you need to know about DirConnect subscription tiers, payment processing, invoices, refunds, and account management. 15 comprehensive guides.
How to Upgrade or Downgrade Your Plan
Step-by-step guide to changing your subscription. Covers prorated billing, effective dates, and feature transitions during plan changes.
Payment Methods We Accept
Detailed overview of supported credit cards, PayPal, wire transfers, and ACH payments. Includes security protocols and verification steps.
Understanding Your Monthly Invoice
Breakdown of invoice line items, taxes, usage overages, and how to download or request paper copies for accounting purposes.
Refund & Cancellation Policy Explained
Clear guidelines on when refunds are issued, grace periods, cancellation workflows, and data retention after account closure.
Free Trial: What You Get & How It Works
Explore trial limits, expiration notifications, and automatic conversion to paid plans. No credit card required for initial access.
Enterprise Billing & Custom Contracts
Tailored solutions for large organizations. Volume discounts, dedicated account managers, SLAs, and NET-30 invoicing options.
Tax Information & VAT Handling
How we calculate sales tax, VAT reverse charge for EU businesses, tax exemption certificates, and compliance documentation.
How to Update Your Billing Address
Quick guide to editing your billing profile, verification requirements, and impact on future invoices and tax calculations.
Managing Team Members & Role-Based Access
Invite collaborators, assign Admin/Editor/Viewer roles, and control billing permissions without sharing your login credentials.
What Happens When Payment Fails?
Retry logic, dunning notifications, account suspension timelines, and how to restore access immediately after resolution.
Promo Codes & Discount Programs
How to apply coupon codes at checkout, seasonal sales, partner discounts, and stacking limitations for promotional offers.
Annual vs Monthly Billing: Which Saves More?
Breakdown of pricing differences, cash flow considerations, and how to switch between billing cycles mid-contract.
Adding Multiple Listings Under One Plan
How location packs work, per-listing limits, and upgrading your bundle without duplicate account creation.
FAQ: Resolving Billing Disputes & Support
Step-by-step dispute workflow, required documentation, response SLAs, and direct contact info for the billing team.