Account
Troubleshooting Login & Account Access Errors
Can't access your dashboard? Learn how to resolve password resets, session timeouts, and "Invalid Credentials" errors quickly.
Technical Issues
Explore our troubleshooting guides and solutions for common technical problems on DirConnect.
7 Articles
Listings
Why Isn't My Business Listing Updating Immediately?
Changes to your listing may take up to 24 hours to propagate across our CDN. Here's how to force a refresh and verify cache status.
Search
Search Function Not Returning Relevant Results
If your searches yield empty or incorrect results, check these browser settings, filter configurations, and indexing delays.
Fixed
Fixing Payment Processing Failures & Timeout Errors
Encountering errors during subscription upgrades? We've patched the gateway timeout issue. See the status log and retry steps.
Mobile
Mobile App Freezes or Crashes on Load
Experiencing crashes on iOS or Android? Clear app data, update to v3.4.1, or try the web app fallback while we investigate the root cause.
Verification
Verification Email Not Arriving in Inbox?
Check spam folders, allowlisted domains, and SMTP delays. Learn how to manually trigger a new verification link from your profile.
General
General Technical Support & System Status Page
A comprehensive guide to clearing cache, browser compatibility, and a direct link to our real-time system health dashboard.
Still having technical trouble?
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