Privacy Policy

1. Introduction

FamilyNest ("we," "our," or "us") operates the FamilyNest website and mobile applications (collectively, the "Service"). We are committed to protecting the privacy of our users, including parents, caregivers, and families who use our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using FamilyNest, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide Directly

• Account details: name, email address, password, and profile information
• Family account settings: children's names, ages, birthdates, and milestones
• Content you create: journal entries, activity logs, photos, and community posts
• Communications: messages sent to our support team or other users
• Payment information: billing details and transaction history (processed securely by third-party payment providers)

Information Collected Automatically

• Device and browser information
• IP address and approximate geographic location
• Usage data: pages visited, features used, time spent, and interaction patterns
• Log data and diagnostic information for service improvement

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our family-focused services and tools
• Create and manage your family account and dashboard
• Personalize content, recommendations, and milestone tracking
• Facilitate community interactions and expert consultations
• Process transactions and send administrative communications
• Respond to support requests and technical inquiries
• Ensure platform security and prevent fraud
• Analyze usage trends to enhance user experience

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and customer support
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing of specific information

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. These include:

• Essential Cookies: Required for core functionality and security
• Analytics Cookies: Help us understand how visitors interact with our platform
• Preference Cookies: Remember your settings and language preferences

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.

6. Children's Privacy

FamilyNest is designed to be used by parents and caregivers on behalf of children. We do not knowingly collect personal information from children under 13 without parental consent, in compliance with COPPA and applicable global regulations.

If you are a parent or guardian, you retain control over your child's data within your family account. You may review, edit, or delete child-related information at any time through your account settings. If we learn we have collected data from a child under 13 without verified parental consent, we will take steps to delete it promptly.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption, secure servers, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access, review, and update your personal information
• Request deletion of your account and associated data
• Opt out of marketing communications
• Export your data in a machine-readable format
• Lodge a complaint with a relevant data protection authority

To exercise these rights, please contact us using the information provided below. We will respond to legitimate requests within 30 days.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is securely deleted or anonymized. Account data may be retained in backup systems for up to 90 days after deletion.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page will indicate when the most recent changes were made. Continued use of our Service after modifications constitutes acceptance of the updated policy. We will notify users of material changes via email or platform notification.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Privacy Team: