Frequently Asked Questions

Our main clinic is open Monday through Friday from 8:00 AM to 8:00 PM, and Saturday from 9:00 AM to 5:00 PM. Our emergency department operates 24/7, 365 days a year. Sunday clinic hours are 10:00 AM to 4:00 PM.

Yes, we accept walk-ins on a first-come, first-served basis depending on doctor availability. However, we highly recommend booking an appointment online or by phone to minimize wait times and ensure your preferred specialist is available.

You can schedule an appointment through our website, mobile app, or by calling our reception at (800) 123-4567. New patients will receive a digital intake form via email 24 hours before their visit to complete beforehand.

Absolutely. You can reschedule or cancel up to 24 hours before your appointment using your online account or by calling our office. Cancellations made within 24 hours may be subject to a $25 administrative fee.

Yes, we accept most major insurance providers including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, and Medicare. Please verify your specific plan with our billing department or check our insurance directory online before your visit.

We accept all major credit and debit cards (Visa, MasterCard, Amex, Discover), HSA/FSA cards, cash, and checks. We also offer flexible payment plans for eligible procedures. Copays are collected at the time of service.

Yes! We provide secure HD video consultations for follow-ups, mental health services, dermatology, primary care consultations, and prescription renewals. Simply select "Virtual Visit" when booking your appointment.

Most routine blood work and urinalysis results are available within 24-48 hours. Specialized tests may take 3-5 business days. You'll receive a notification via your patient portal as soon as results are posted by your doctor.

Please bring a valid photo ID, your insurance card, a list of current medications, and any relevant medical records or test results from previous providers. Arriving 15 minutes early is recommended to complete check-in.