🚨 Emergency Scenarios & Actions
⚠️ Life-threatening emergencies: Always call 911 first, then contact us. Your safety is the top priority.
🔥 Fire or Smoke
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Immediate Actions:
- Evacuate the property immediately.
- Call 911 from a safe location.
- Do not re-enter until firefighters declare it safe.
- Contact HomeNest emergency line for property documentation & insurance coordination.
💧 Water Leak / Flood
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Immediate Actions:
- Locate and turn off the main water shutoff valve if safe to do so.
- Unplug nearby electronics to prevent electrical hazards.
- Move valuables to higher ground.
- Call HomeNest immediately. Emergency plumbers are on standby 24/7.
❄️ No Heat / HVAC Failure
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Immediate Actions:
- Check circuit breakers and reset if tripped.
- Use blankets, space heaters (safely), and close unused rooms.
- If indoor temp drops below 50°F (10°C), contact us immediately for emergency shelter coordination if needed.
🔒 Security / Break-in
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Immediate Actions:
- Lock yourself in a secure room if intruder is present. Call 911.
- Do not investigate or confront the intruder.
- Once safe, contact HomeNest. We will dispatch security assessment and coordinate lock changes.
⚡ Electrical Outage / Hazard
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Immediate Actions:
- If you smell burning, see sparks, or hear buzzing, leave the area and call 911.
- If safe, turn off power at the main breaker.
- Contact your utility provider and HomeNest for licensed electrician dispatch.
📞 Request Emergency Callback
Can't call right now? Request an immediate callback from our emergency dispatch team.
🔍 Check Support Ticket Status
Already submitted a report? Track your emergency ticket in real-time.