Tenant Handbook

1. Log in to your HomeNest tenant portal using your email and password.

2. Navigate to the 'Payments' tab and select 'Pay Rent'.

3. Verify the amount and due date, then choose your preferred payment method.

4. Submit payment and download your receipt for your records.

Your security deposit is held in a separate interest-bearing account and will be refunded within 30 days of lease termination, subject to condition assessment.

Deductible reasons include:

• Unpaid rent or utilities
• Damage beyond normal wear and tear
• Cleaning costs if unit is left unclean
• Missing keys, locks, or appliances

Non-Emergency: Log in to your tenant portal, click 'Maintenance', and fill out the request form with photos/description.

Response Time: Standard requests are typically addressed within 3-5 business days.

Urgent: For issues affecting safety or habitability (no heat, major leaks, electrical hazards), call our emergency line immediately.

You are responsible for:

• Replacing light bulbs, HVAC filters, and smoke detector batteries
• Keeping the unit clean and sanitary
• Notifying management promptly of any leaks, mold, or pest activity
• Ensuring all appliances and fixtures are used correctly

HomeNest will provide 24-48 hours notice for non-emergency access. Routine inspections may be scheduled quarterly to ensure property standards and tenant safety.

In case of emergencies (fire, flood, gas leak), we reserve the right to enter immediately.

Guests may stay for a maximum of 7 consecutive days or 14 total days per month. Guests must be accompanied by the resident at all times during common area use. Overnight guests must be registered with management.

Pets are permitted subject to approval, breed/weight restrictions, and a non-refundable pet deposit. You must:

• Keep pets on leash in common areas
• Immediately clean up after pets
• Maintain vaccinations and licensing
• Prevent excessive barking/nuisance behavior

This is a strictly smoke-free property. Smoking and vaping are prohibited inside units, balconies, and within 25 feet of building entrances. Violations may result in fines or lease termination.

Use the HomeNest portal to generate unique package codes. Packages will be held for 7 days in the secure locker system. Unclaimed items will be returned to sender or donated.

Lease renewal notices are sent 60 days before expiration. You can initiate early renewal through the tenant portal or by contacting your property manager directly.

Subletting requires prior written approval from HomeNest. Unauthorized subletting is a lease violation and may result in eviction proceedings.

Please first address the issue politely if comfortable. If it persists or occurs during quiet hours, submit a noise complaint via the portal. Management will investigate and issue warnings as needed.

Minor alterations like hanging pictures (using proper anchors) are permitted. Structural changes, paint color changes, or appliance replacements require prior written consent and may require restoration upon move-out.