How can we help you?
Search our knowledge base or browse categories below.
Account & Security
Password resets, 2FA, profile settings, and account deletion.
Publishing & Editor
Using the markdown editor, media uploads, drafts, and scheduling.
Community & Comments
Moderation tools, reporting content, and community guidelines.
Billing & Subscriptions
Plans, invoices, refunds, and payment method updates.
Technical Troubleshooting
Browser compatibility, loading issues, and performance tips.
API & Integrations
Webhooks, RSS feeds, analytics endpoints, and third-party tools.
Frequently Asked Questions
Click the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a secure link to reset your password within minutes. If you don't see the email, check your spam folder or contact our support team.
Yes! Go to Settings > Data Export. You can download your content as Markdown, HTML, or a comprehensive ZIP archive. Note that media files are included, but community comments are exported separately as CSV.
InkWell supports JPG, PNG, WebP, and SVG files up to 10MB. If an image fails, try resizing it or converting to WebP. Clear your browser cache, or try a different browser. Persistent issues may be due to network restrictions; please contact support if it continues.
Premium unlocks advanced analytics, custom domains, priority support, and unlimited media storage. You can subscribe monthly or annually with a 20% discount. Cancel anytime from your billing dashboard, and you'll retain access until the end of your billing cycle.
Click the three-dot menu on any post or comment and select "Report". Our moderation team reviews reports within 24 hours. You can also email report@inkwell.blog for urgent matters. We take community safety seriously and act swiftly on verified violations.
Still need help?
Our support team is available Monday to Friday, 9am-6pm EST. We usually respond within 2-4 hours.