Cancellation & Refund Policy

1. Membership Cancellation

At IronForge Fitness, we believe in flexible fitness journeys. You may cancel your monthly membership at any time by providing a minimum of 30 days written notice before your next billing cycle. Cancellations must be submitted through your member portal, via email to memberships@ironforge.fit, or in person at our front desk.

2. Annual & Contract Memberships

Annual and fixed-term contracts are binding for the full agreed period. Early termination before the contract end date may incur an early termination fee equal to 20% of the remaining balance, unless otherwise specified in your signed agreement.

After your contract period expires, your membership will automatically convert to a month-to-month plan at the current rate, with the standard 30-day cancellation notice applying.

3. Refund Policy

IronForge Fitness operates on a prepaid service model. Refunds are processed according to the following guidelines:

• Initial Signup Fee: Non-refundable once your first billing cycle has begun.
• Monthly Dues: Refunded pro-rata only if cancellation is processed within 48 hours of accidental double-charging or system error.
• Personal Training & Nutrition Packages: Unused sessions or services are non-refundable but may be frozen for up to 90 days or transferred to another eligible family member.
• Merchandise & Supplements: Governed by our separate Return & Exchange Policy. Unopened items may be returned within 14 days for store credit.

4. Free Trial Cancellation

Our complimentary 7-day trial can be cancelled at any time before the trial period ends. If you do not cancel before the 7th day, your account will automatically convert to a paid monthly membership, and your payment method will be charged. You may cancel your trial instantly via the member dashboard without penalty.

5. Hardship & Medical Cancellation

We understand that life happens. Members facing documented medical conditions, military deployment, or relocation beyond 30 miles from our facility may request a membership freeze (up to 6 months) or a hardship cancellation with waived termination fees. Valid documentation must be submitted to our management team within 10 days of the qualifying event.

6. How to Cancel

To ensure your cancellation is processed promptly, please follow one of these methods:

• Online Portal: Log in → Account Settings → Membership → Cancel Subscription
• Email: Send your full name, member ID, and cancellation request to support@ironforge.fit
• In-Person: Visit our front desk with a valid photo ID and signed cancellation form

You will receive a confirmation email within 24 hours. Final access privileges remain active until the end of your paid billing cycle.