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Managing your membership, gym access, guest passes, and freeze options.
Payment methods, invoices, refunds, automatic renewals, and discounts.
Viewing schedules, booking spots, cancellations, and instructor info.
Password resets, email updates, profile management, and 2FA setup.
Locker usage, towel service, equipment layouts, and amenity policies.
Gym rules, emergency procedures, code of conduct, and liability info.
Quick answers to common member questions
Simply click "Start Free Trial" on our homepage or visit any of our locations with a valid ID. Our staff will register you instantly, issue a temporary access card, and assign you a starter orientation session.
Yes. Members can freeze their account for up to 3 months per year via the member portal. Cancellations require 30 days notice and must be submitted through your account dashboard or in-person at the front desk.
You can cancel or switch classes up to 2 hours before start time without penalty. Late cancellations or no-shows count as one attended class. After 3 late cancellations in a month, class booking privileges may be temporarily paused.
Pro Athlete members receive 1 guest pass per month, while Elite members receive 2. Guests must check in at the front desk, sign a waiver, and are accompanied by the host during their visit.
Log into your member portal, navigate to Account Settings > Billing, and click "Update Payment Method." You can add new cards, set defaults, and view transaction history instantly.
Report it immediately through the app or call us. We'll deactivate your lost card and issue a replacement within 24 hours. A small $5 replacement fee applies for standard members.
Our support team is ready to assist you via your preferred channel
Detailed inquiries? Send us an email and we'll respond within 24 hours.
support@ironforge.fit