Help & Support
We're here to help you navigate LoveLink safely and smoothly. Find answers, contact our team, or browse our guides.
Browse by Topic
Account & Profile
Manage your account settings, update photos, edit bio, and handle verification.
Matching & Discovery
Understand how our AI matching works, adjust preferences, and explore discovery settings.
Billing & Subscriptions
View invoices, update payment methods, upgrade/downgrade plans, and cancellation policies.
Safety & Privacy
Block/report users, adjust visibility, understand our safety guidelines, and data privacy controls.
Messaging & Video
Use chat features, start video calls, manage notifications, and access translation tools.
Technical Issues
Troubleshoot login errors, app crashes, sync issues, and browser compatibility problems.
Frequently Asked Questions
How does the AI matching system work?
LoveLink's algorithm analyzes over 50 compatibility factors including interests, communication style, relationship goals, and behavioral patterns to suggest your most compatible matches. The system continuously learns from your interactions to improve suggestions.
Can I delete my account and data permanently?
Yes. Go to Settings → Privacy → Delete Account. This action is irreversible and will permanently remove your profile, messages, and personal data from our servers within 30 days as required by privacy regulations.
How do I report a suspicious profile?
Visit the user's profile, tap the three-dot menu, and select 'Report'. Choose a reason and submit. Our safety team reviews all reports within 24 hours and takes immediate action against violations.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and select regional payment providers. All transactions are encrypted and PCI-DSS compliant.
I'm having trouble verifying my identity. What should I do?
Ensure your photo matches your ID exactly, avoid filters or heavy editing, and check lighting. If it still fails, contact our support team with a clear photo of your ID and we'll manually verify you within 12 hours.