Returns & Refunds Policy

📦 Return Window & Eligibility

You may return most items within 30 days of receiving your delivery. To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn, unused, and undamaged
• In its original packaging with all tags, labels, and accessories attached
• Accompanied by a valid proof of purchase (order confirmation or receipt)

↩️ How to Initiate a Return

We've made returning items as simple as possible. Follow these steps to start your return:

1. Log in to your LuxeMart account and navigate to "My Orders"
2. Select the item(s) you wish to return and click "Start Return"
3. Choose your reason for returning and select your preferred resolution (refund or exchange)
4. Print the prepaid shipping label provided and attach it securely to your package
5. Drop off the package at any authorized carrier location or schedule a free pickup

Once we receive and inspect your return, we will notify you of the approval or rejection via email. If approved, your refund will be processed automatically.

💳 Refund Processing

After your return is received and inspected, we will send you an email to confirm the status of your refund. If approved:

• Credit Cards & Debit Cards: Refunds are typically processed within 5–10 business days, depending on your bank's policies.
• Digital Wallets (PayPal, Apple Pay, etc.): Usually credited within 3–5 business days.
• Gift Cards: Refunded as a new digital gift code via email within 2 business days.

Please note that original shipping fees are non-refundable unless the return is due to our error (incorrect or defective item). If you opted for expedited shipping, any cost difference will be deducted from your refund.

🚫 Non-Returnable Items

For hygiene, safety, and legal reasons, certain items cannot be returned or refunded. These include:

• Personal care items, cosmetics, and intimate apparel (opened or used)
• Perishable goods, groceries, and custom-made products
• Digital downloads, software licenses, and activated gift cards
• Items marked as "Final Sale" or heavily discounted clearance merchandise

If you have questions about whether a specific product is eligible for return, please contact our support team before purchasing.

🔄 Exchanges

Prefer a different size, color, or variant? We offer hassle-free exchanges. Simply start the return process and select "Exchange" instead of "Refund." Once your return is processed, your new item will be shipped out. If there is a price difference, you will be charged or refunded accordingly.