📦 Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. If your order is particularly large or requires special handling, processing may take up to 3 business days.
You will receive a shipping confirmation email with tracking information as soon as your package leaves our fulfillment center. If you haven't received tracking information within 48 hours, please contact our support team.
🚚 Shipping Options & Rates
We offer multiple shipping methods to suit your needs and budget. Choose your preferred option at checkout:
| Shipping Method | Delivery Time | Cost | Status |
|---|---|---|---|
| Standard Shipping | 5-7 Business Days | Free (Orders $50+) | Default |
| Express Shipping | 2-3 Business Days | $12.99 | Most Popular |
| Next Day Delivery | 1 Business Day | $24.99 | Rush |
| Saturday Delivery | Weekend Drop-off | $18.99 | Select Areas |
* Delivery times are estimates and may vary based on your location and carrier availability.
🌍 International Shipping
We ship to over 120 countries worldwide. International orders are processed within 2-3 business days and delivered via DHL, FedEx, or local postal services.
- International shipping rates are calculated at checkout based on weight and destination.
- Delivery times typically range from 7-21 business days depending on customs clearance.
- Import duties, taxes, and customs fees are the responsibility of the customer and are not included in shipping costs.
- Tracking is provided for all international shipments.
📍 Tracking Your Order
Once your order has shipped, you'll receive an email with a tracking number and a direct link to your carrier's tracking page. You can also track your order by:
- Logging into your LuxeMart account and navigating to "Order History"
- Using the tracking link provided in your shipping confirmation email
- Contacting our customer support team with your order number
Please allow 24 hours for tracking information to update after shipment. If your package hasn't arrived within the estimated delivery window, we'll investigate immediately at no extra cost.
❓ Frequently Asked Questions
Address changes can be made within 1 hour of placing your order. Please contact our support team immediately with your order number and new address. Once an order enters processing, address changes are not possible.
We guarantee 100% delivery. If your package is marked as delivered but you haven't received it, or if it arrives damaged, please contact us within 48 hours. We will either reship your order or issue a full refund at no additional cost.
Yes, we ship to PO Boxes and military addresses via standard and express services. Please note that Next Day and Saturday delivery options are not available for these addresses.
Orders over $500 automatically require a signature. For other orders, you can add a signature requirement at checkout or by contacting support before your order ships. An additional fee of $4.99 applies.
Need Help With Your Order?
Our customer support team is available 24/7 to assist with shipping, tracking, or delivery inquiries.
Contact Support →