Help Center & Guides

Everything you need to buy, sell, ship, and grow your business on MarketFlow.

🔍

All Guides 🛒 Buyers 💰 Sellers 📦 Shipping 🔒 Account

Getting Started

🚀

General

MarketFlow Platform Overview

Learn how the marketplace works, understand buyer/seller roles, and navigate the dashboard.

📝

Seller

How to Create Your First Listing

Step-by-step tutorial on uploading photos, writing descriptions, setting prices, and going live.

🔍

Buyer

How to Search & Filter Products

Master advanced search filters, price ranges, location sorting, and seller ratings.

🔐

General

Two-Factor Authentication Setup

Secure your account with 2FA using authenticator apps or SMS verification.

📦

Seller

Shipping Labels & Carrier Integration

Print discounted labels directly from the dashboard and track shipments automatically.

💳

Seller

Payouts, Fees & Tax Documentation

Understand seller fees, withdrawal schedules, payment methods, and annual tax forms.

🛡️

Buyer

Buyer Protection & Dispute Resolution

How to file a claim, request refunds, and work with MarketFlow support on order issues.

📱

General

Using the Mobile App

Download, set up push notifications, manage listings on the go, and optimize your mobile experience.

Frequently Asked Questions

Quick answers to the most common questions from our community

Click on "Sign In" then select "Forgot Password?". Enter your registered email address and we'll send you a secure link to reset your password. If you don't receive the email within 5 minutes, check your spam folder or contact our support team.

MarketFlow charges a 5% commission on each successful sale, plus a standard payment processing fee of 2.9% + $0.30. Premium sellers with verified status can access reduced rates starting at 3.5% commission. No monthly subscription fees apply.

Delivery times vary by carrier and location. Domestic standard shipping typically takes 3-7 business days. International shipping ranges from 7-21 business days. All shipments include tracking, and expedited options are available at checkout.

You can cancel an order within 1 hour of purchase if the seller hasn't started shipping. After that, please use the "Contact Seller" feature to request cancellation. If the seller agrees, a full refund will be processed within 3-5 business days.

Navigate to Dashboard > Settings > Verification. Upload a valid government-issued ID and a recent photo of your business premises (if applicable). Verification typically takes 24-48 hours and unlocks higher listing limits, priority support, and a verified badge.

Still Need Help?

Our support team is available 24/7. Submit a ticket, chat with an agent, or explore community solutions.

"}**```**Note:** The JSON structure matches exactly `{