Updates to Our Policies

Last Updated: March 15, 2025

MarketFlow is committed to transparency and compliance. We regularly review and update our Terms of Service, Privacy Policy, Seller Guidelines, and Fee Structures to reflect legal requirements, platform improvements, and community feedback. All material changes are documented below with effective dates and summaries of what was modified.

March 10, 2025 Privacy & Data Processing

Enhanced Data Protection & Cookie Transparency

We updated our Privacy Policy to align with evolving global data protection standards and to provide clearer control over personalized advertising and analytics cookies.

Key Changes:

Added granular consent controls for third-party analytics and marketing pixels
Clarified data retention periods for transaction logs (now capped at 36 months)
Introduced a dedicated Data Subject Access Request (DSAR) portal

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February 22, 2025 Seller Guidelines

Revised Prohibited Items & Intellectual Property Enforcement

To maintain marketplace integrity and protect creators, we strengthened our content moderation standards and clarified enforcement procedures for IP infringement claims.

Key Changes:

Expanded definition of prohibited digital goods (including unauthorized resold licenses)
Implemented a 48-hour expedited takedown review for verified rights holders
Updated seller strike system: 3 strikes within 90 days now trigger a 180-day suspension

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January 15, 2025 Fee Structure

Transaction Fee Adjustment & Payout Timeline Optimization

We adjusted our standard commission rates to reflect reduced payment processing costs and introduced faster payout options for top-tier sellers.

Key Changes:

Standard marketplace commission reduced from 9.5% to 8.5% for physical goods
Digital products now carry a flat 6% fee with no hidden surcharges
New "Instant Payout" feature available for sellers maintaining a 98%+ positive rating

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December 01, 2024 Terms of Service

Dispute Resolution & Buyer Protection Expansion

We overhauled our dispute mediation framework to ensure faster resolution times and stronger guarantees for cross-border transactions.

Key Changes:

Buyer Protection now covers shipping delays exceeding 14 business days
Mediation cases are now resolved within a maximum of 10 business days
Clear criteria established for partial refunds vs. full chargebacks

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Questions About These Updates?

Our Compliance & Trust & Safety team is available to clarify any changes to our policies or answer account-specific inquiries.

Contact Policy Support