Return & Refund Policy

🐾 Our Commitment

At Paws Source, we want every pet parent and their furry friend to be completely satisfied. If your order doesn't meet expectations or your pet isn't a fan, we've designed a straightforward, stress-free return and refund process.

📦 Return Eligibility

You may initiate a return within 30 days of delivery. To qualify, items must be:

• Unused, unopened, and in original manufacturer packaging
• In the same condition as received
• Accompanied by proof of purchase (order confirmation or receipt)

🔄 How to Start a Return

1. Visit our Return Portal or email returns@pawssource.com
2. Provide your order number, item details, and reason for return
3. Receive a prepaid return shipping label via email within 24 hours
4. Pack the item securely, attach the label, and drop it off at any authorized carrier location

💰 Refund Processing

Once we receive and inspect your return, you'll be notified of approval or rejection. If approved:

• Physical Products: Refunds are issued within 5–7 business days to your original payment method
• Subscription Items: Credits will be applied to your next billing cycle or prorated upon cancellation
• Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged, or defective)

🚫 Non-Returnable Items

Due to hygiene, safety, and ethical standards, the following cannot be returned or refunded:

• Opened food, treats, vitamins, or supplements
• Custom-engraved, personalized, or made-to-order products
• Digital services (vet consultations, training guides, virtual plans)
• Boarding, daycare, or in-person grooming services (covered under our Service Guarantee)

🛡️ Service Guarantee

If you're unsatisfied with any Paws Source professional service (grooming, boarding, or veterinary consultations), contact us within 48 hours of the service date. We offer complimentary re-scheduling, partial refunds, or service credits based on the specific situation.

📞 Need Assistance?

Our pet care support team is here to help:

• Email: returns@pawssource.com
• Phone: 1-800-PAWS-CARE (1-800-729-7227)
• Live Chat: Available on pawssource.com, Mon–Sat, 8AM–8PM EST
• Mail: Paws Source Returns Dept., 123 Petway Blvd, Suite 100, Austin, TX 78701