📦 Shipping Methods & Timeframes

At Paws Source, we partner with trusted logistics providers to ensure your pet's supplies arrive safely and on time. We offer multiple shipping options based on your urgency and budget.

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days
  • Next-Day Delivery: Order before 12 PM (ET) for eligible ZIP codes
💡 Pro Tip: Heavy pet food bags and bulk items may take an additional 1–2 days for quality inspection and secure packaging.

💸 Shipping Costs & Free Shipping

We believe premium pet care shouldn't come with hidden fees. Here's how our shipping pricing works:

  • Orders under $35: $5.99 flat rate
  • Orders $35–$79: $3.99
  • Orders $80+: Free Standard Shipping
  • Express & Next-Day: Priced at checkout based on weight & destination

Members of our Paws Pro & Elite plans enjoy free Express shipping on all orders, every month.

📍 Order Tracking

Once your order ships, you'll receive a confirmation email with a unique tracking number and a direct link to monitor your package in real-time.

Example: Track your order at tracking.pawssource.com/PAW-784291

You can also view your shipment status anytime in your account under "Order History". SMS notifications are available for Express and Next-Day deliveries.

🌍 International Shipping

We currently ship to Canada, the United Kingdom, Australia, and select EU countries. International orders are processed within 2 business days and delivered in 7–14 business days depending on customs processing.

All international shipments include:

  • Complete customs documentation
  • Insured delivery coverage
  • Localized customer support
⚠️ Note: Import duties, taxes, and customs fees are the responsibility of the recipient and are not included in checkout pricing.

🔄 Lost, Damaged, or Delayed Packages

We take full responsibility until your order reaches your door. If your package is lost, damaged, or significantly delayed:

  • Contact our support team within 5 business days of the expected delivery date
  • Provide your order number and photos of any damage (if applicable)
  • We'll issue a replacement shipment or full refund within 48 hours

All shipments include insurance up to $500. High-value orders are automatically covered for full replacement value.

Frequently Asked Questions

Yes, if your order hasn't entered the shipping phase. Contact us immediately with your order number and new address. Once a tracking number is generated, address changes are handled by the carrier at an additional fee.

Our warehouse processes orders Monday–Friday, 8 AM–6 PM ET. Orders placed on weekends or holidays are fulfilled the next business day. Next-Day delivery is available on Saturdays for select metro areas.

We use insulated, climate-appropriate packaging and ship in sealed, moisture-resistant bags. Summer shipments include cooling gel packs, and winter shipments use thermal insulation to maintain optimal conditions.

We recommend keeping the original packaging and taking clear photos. Email our support team with your order details, and we'll send a replacement bag free of charge or process a full refund within 24 hours.