Information We Collect

1. Introduction & Scope

At Paws Source, we are committed to transparency regarding how we collect, use, store, and protect your information. This page outlines the specific categories of data we gather when you interact with our website, mobile applications, pet care services, and customer support channels.

2. Personal Information You Provide

We collect information that you voluntarily provide when creating an account, making purchases, booking services, or contacting us. This includes:

• Identity Details: Full name, date of birth, gender, and government-issued ID (for verification or age-restricted services).
• Contact Information: Email address, phone number, physical mailing address, and emergency contact details.
• Account Credentials: Username, password, security questions, and two-factor authentication settings.
• Payment & Billing Data: Credit/debit card numbers, billing address, and transaction history. Note: We do not store raw payment credentials; all transactions are processed by PCI-DSS compliant third-party gateways.
• Pet-Specific Information: Pet name, species, breed, age, weight, medical history, vaccination records, dietary restrictions, and behavioral notes required for grooming, boarding, or veterinary consultations.
• Communications: Records of customer support tickets, live chat transcripts, survey responses, and feedback submissions.

3. Information Collected Automatically

When you access our digital platforms, certain data is collected automatically through standard web technologies and analytics tools:

• Device & Browser Data: IP address, browser type/version, operating system, device model, screen resolution, and language preferences.
• Usage Analytics: Pages visited, time spent on site, click patterns, search queries within our platform, and referral source URLs.
• Location Data: Approximate geographic location derived from IP address, or precise GPS location (only when you opt-in for features like nearby vet clinics or boarding facilities).
• Security & Diagnostic Logs: Server logs, crash reports, error messages, and network activity patterns used to maintain platform integrity and prevent unauthorized access.

4. Information from Third Parties

We may receive data from external sources to enhance service delivery and comply with legal obligations:

• Social Media Platforms: If you log in or register using social accounts, we receive your profile name, email, and public profile picture (subject to your platform privacy settings).
• Service Partners: Delivery providers, veterinary networks, and grooming facilities may share service-related data with us for order fulfillment and health record coordination.
• Analytics & Advertising Networks: Partner companies may provide aggregated or pseudonymous data to help us understand audience demographics and campaign performance.
• Public Records & Databases: Limited data from publicly available sources used for identity verification, fraud prevention, and compliance checks.

5. Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to ensure functionality, analyze usage, and personalize your experience:

• Essential Cookies: Required for core site functionality, secure authentication, and cart/session management.
• Performance & Analytics Cookies: Help us understand how visitors interact with our platform (e.g., Google Analytics, Hotjar).
• Functional Cookies: Remember your preferences, language settings, and consent choices.
• Marketing & Targeting Cookies: Used to deliver relevant promotions and measure ad campaign effectiveness. You may opt out at any time.

You can manage or disable cookies through your browser settings or via our Cookie Preferences Center. Note that disabling essential cookies may impact site functionality.

6. How We Use Collected Information

All data collected is used strictly for the following purposes:

• Processing orders, managing subscriptions, and delivering pet care services
• Verifying identity and preventing fraud or unauthorized transactions
• Providing personalized nutrition plans, grooming schedules, and veterinary recommendations
• Improving website usability, product offerings, and customer support workflows
• Communicating order updates, service reminders, recall notices, and safety alerts
• Complying with legal obligations, regulatory requirements, and industry standards

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, review, or request a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to processing activities
• Export your data in a machine-readable format
• Opt out of marketing communications at any time

To exercise these rights, submit a request via our Privacy Portal or email our compliance team. We respond to valid requests within 30 days.

8. Updates & Contact

We may update this page to reflect changes in technology, regulations, or business practices. Material changes will be communicated via email or prominent website notice. Your continued use of Paws Source services constitutes acceptance of updated terms.