Contact Our Team →

First Name

Last Name

Email Address

Phone Number

Department

Your Message

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Thanks for reaching out. Our team will get back to you within 24 hours. 🐾

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Email Us

For general inquiries:
hello@pawssource.com

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Call Us

Mon-Fri, 9AM-6PM EST:
+1 (800) 555-1234

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Visit Us

123 Pet Friendly Blvd
Suite 400, San Francisco, CA 94105

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Business Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Our Team

Reach the Right Experts

Direct lines to our specialized teams so you get the fastest, most accurate help possible.

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Dr. Elena Martinez

Head Veterinarian

Specializes in canine & feline nutrition, preventive care, and behavioral health.

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Mark Thompson

Customer Support Lead

Handles subscription management, delivery issues, and account inquiries.

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Sophia Lee

Grooming Director

Expert in breed-specific styling, sensitive skin treatments, and spa packages.

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Alex Rivera

Partnerships & B2B

Connects with shelters, brands, and corporate clients for collaborative care programs.

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FAQ

Frequently Asked Questions

Quick answers to common questions before you reach out.

How quickly can I expect a response?

We aim to respond to all inquiries within 24 hours on business days. For urgent veterinary concerns, please use our emergency hotline or visit the nearest clinic. We never leave a pet in limbo!

Can I schedule a video vet consultation through this form?

Yes! Select "Veterinary Team" in the department dropdown and mention your preferred date/time. Our scheduling coordinator will confirm availability and send a secure video link within a few hours.

Do you offer international shipping or services?

Currently, our physical products and in-person services are available in the US and Canada. International pet parents can still access our digital care plans, nutrition guides, and video consultations.

How do I update my subscription or payment method?

Log into your Paws Source dashboard under "Account Settings." You can modify plans, update billing info, or pause deliveries instantly. For complex billing issues, our support team can assist you directly.