Frequently Asked Questions

Paws Source is an all-in-one pet care platform that provides premium nutrition plans, 24/7 veterinary consultations, professional grooming, secure boarding, and curated pet products. We're designed to simplify pet parenting while ensuring top-tier care.

We currently specialize in dogs and cats, but our nutrition guides, veterinary services, and product catalog are expanding to support rabbits, birds, and small mammals. Check our services page for breed-specific support.

Yes! Our digital services (vet chats, care plans, product shipping) are available across the US. Physical services like grooming and boarding are currently available in 12 major metropolitan areas, with more locations rolling out monthly.

Through your dashboard, you can schedule a video or chat session with a licensed veterinarian. Response times average under 15 minutes for non-emergencies. Vets can prescribe medication, review symptoms, and coordinate with your primary vet if needed.

Our standard package includes bathing, haircut, nail trimming, ear cleaning, and teeth brushing. Add-ons include de-shedding treatments, flea/tick baths, and spa aromatherapy. All groomers are certified and undergo pet safety training.

Our climate-controlled facilities offer private suites, daily exercise, and live camera access. Staff checks in every 3 hours, and all guests receive a welcome kit. We require up-to-date vaccinations prior to check-in.

Absolutely. You can pause, downgrade, or cancel your plan directly from your account settings. No hidden fees or cancellation charges. If you cancel mid-cycle, you'll retain access until the end of your billing period.

Yes! Add a second pet to your account for just 50% of the regular plan price. Three or more pets qualify for our Family Multi-Pet package with additional savings and priority support.

We accept all major credit/debit cards, Apple Pay, Google Pay, and PayPal. Invoices for corporate or vet partnership accounts can be paid via ACH or wire transfer.

Standard shipping takes 4-6 business days. Express shipping (2-3 days) is available for an additional fee. Orders over $75 qualify for free standard shipping. All packages include tracking links.

We offer a 30-day hassle-free return policy for unopened, undamaged products. Perishable items and custom nutrition plans are non-returnable for safety reasons, but we guarantee satisfaction or a full credit.

Every product undergoes a 3-step vetting process: ingredient safety review, manufacturing quality check, and real-world pet testing. We only partner with brands that meet AAFCO/FDA guidelines and avoid artificial fillers.

Reach us via live chat (available 24/7), email at support@pawsource.com, or call our care line at 1-800-PAWS-NOW. Average response time is under 2 minutes during business hours.

Paws Source is not a replacement for emergency veterinary care. If your pet shows signs of distress, please contact your local emergency vet or animal hospital immediately. Our vets can triage via chat while you prepare to visit.

We use bank-level AES-256 encryption for all personal and payment data. We never sell your information to third parties. Our privacy policy complies with CCPA and GDPR standards. Learn more in our Privacy Policy.