Browse by Category
Orders & Shipping
Track packages, update delivery addresses, and learn about our shipping policies.
Veterinary Consultations
Schedule video calls, access records, and understand our telehealth guidelines.
Grooming Services
Book appointments, view package details, and prepare your pet for their spa day.
Boarding & Daycare
Reservation policies, vaccination requirements, and what to pack for your stay.
Account & Billing
Manage subscriptions, update payment methods, and handle refunds.
Technical Support
Troubleshoot app crashes, website errors, and integration problems.
Frequently Asked Questions
How do I schedule a veterinary consultation?
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Log in to your Paws Source dashboard and navigate to "Vet Care" → "Book Consultation". You can choose a time slot, select a specialist if needed, and receive a secure video link via email 15 minutes before your appointment. Ensure your camera and microphone are tested beforehand.
What are your shipping rates and delivery times?
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Standard shipping (3-5 business days) is free for orders over $50. Express shipping (1-2 days) costs $12.99. All shipments include tracking. Remote areas may take an additional 1-2 days. International shipping is currently unavailable.
Can I cancel or modify my subscription plan?
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Yes! Go to Account Settings → Subscriptions. You can upgrade, downgrade, or cancel at any time. Changes take effect at the end of your current billing cycle. Refunds for unused time are prorated within 30 days of purchase.
What should I do if my pet has an emergency?
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Paws Source's telehealth service is not for immediate emergencies. For urgent care, please contact your local veterinarian or nearest 24/7 animal hospital immediately. You can find a directory of emergency clinics in our "Pet Safety" guide under the Community tab.
Do you offer eco-friendly packaging?
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Absolutely! All Paws Source packages are made from 100% recycled and recyclable materials. We use soy-based inks and plastic-free tape. For every order placed, we donate 1% to wildlife conservation and pet rescue initiatives.
Still need help? Get in touch
Live Chat
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Phone Support
Speak directly with a care specialist during business hours.
Mon-Fri 9AM-6PM EST
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