Privacy & Data Policy

1. Information We Collect

We collect information to deliver safe, personalized, and efficient pet care services. Categories include:

• Account & Personal Data: Name, email, phone, mailing address, and secure payment information.
• Pet Profiles: Species, breed, age, weight, allergies, medical history, vaccination records, and care preferences.
• Usage & Technical Data: IP address, device/browser details, navigation paths, clickstream data, and service interaction logs.
• Communication Records: Support tickets, chat transcripts, email correspondence, and consultation notes with veterinarians.

2. How We Use Your Information

Your data enables us to provide a seamless, safe, and tailored experience:

• Process transactions, manage subscriptions, and deliver products securely
• Coordinate veterinary appointments, grooming sessions, and boarding reservations
• Generate AI-assisted nutrition and wellness recommendations
• Send service reminders, policy updates, and promotional offers (opt-in only)
• Monitor platform performance, prevent fraud, and comply with legal duties

3. Data Sharing & Third-Party Services

Paws Source does not sell, rent, or trade your personal information. We only share data with vetted partners essential to service delivery:

• Payment Processors: Encrypted transaction routing via PCI-compliant gateways
• Cloud & Infrastructure: Secure hosting, CDN, and backup providers
• Service Providers: Licensed veterinarians, grooming technicians, and boarding facilities (only pet-relevant data)
• Legal & Compliance: Authorities when required by law or to protect rights, property, or safety

All partners sign strict data processing agreements limiting use to authorized purposes.

4. Data Security & Retention

We employ enterprise-grade protections: AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, regular penetration testing, and automated backup systems. While no digital system is completely immune to risks, we will notify affected users and regulators promptly in the event of a breach.

Data is retained only as long as necessary to fulfill service obligations, maintain account integrity, comply with legal/financial records, and resolve disputes. Inactive accounts are typically archived after 3 years, after which data is securely deleted or anonymized.

5. Your Rights & Control

Depending on your location, you may exercise the following rights:

• Access & Portability: Request a structured copy of your data
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure (subject to legal/contractual retention)
• Restriction & Objection: Limit processing or opt out of marketing/analytics

To submit a request, email privacy@pawssource.com. We verify identity for security and respond within 30 days.

6. Cookies & Tracking

We use essential cookies for authentication, session management, and security. We may also use analytics cookies to understand platform usage and improve services. You can manage preferences via your browser or our on-site consent manager. Disabling non-essential cookies may affect personalized features.

7. Children’s Privacy

Our platform is not designed for individuals under 13. We do not knowingly collect personal data from minors. If we discover unintentional collection, we will promptly delete it. Parents/guardians with concerns should contact our privacy team immediately.

8. Policy Updates

We may revise this policy to reflect operational changes, technological advancements, or regulatory updates. Material changes will be communicated via email or a prominent website notice. Continued use of Paws Source services after publication constitutes acknowledgment and acceptance.