Frequently Asked Questions

Standard shipping takes 3–5 business days within the continental US. Expedited (2-day) and Next-Day options are available at checkout. Orders placed before 2 PM EST typically ship the same business day.

Currently, we ship to the United States and Canada. International shipping is planned for Q4 2025. Follow our social channels for updates!

Yes! All orders over $50 qualify for free standard shipping. Subscription orders also receive free shipping regardless of order total.

Absolutely. You can modify quantities, switch products, pause delivery, or cancel anytime from your Account Dashboard. Changes must be made at least 48 hours before your next scheduled shipment to take effect.

Yes! Auto-Ship subscribers save 15% on every order and receive early access to new products, seasonal bundles, and exclusive member discounts.

Many pet insurance plans now cover telehealth consultations. We provide detailed invoices with CPT codes to help with reimbursement. Check with your provider or contact our support team for verification assistance.

Log in to your account, navigate to Services > Grooming, and select your preferred location, package, and time slot. We recommend booking at least 48 hours in advance. Cancellations or rescheduling are free up to 24 hours prior.

Stop using the product immediately, wipe the area with a damp cloth, and contact your veterinarian. Report the reaction through your account dashboard or email us at care@pawssource.com. We offer a full refund and will help identify a safer alternative for your pet.

We offer a 30-day satisfaction guarantee on unopened, non-perishable products. Opened food or supplements can be exchanged or refunded if defective. Services are non-refundable after the scheduled window unless canceled within 24 hours.

Yes. Paws Source uses PCI-DSS compliant payment processing with end-to-end 256-bit SSL encryption. We never store your full credit card details on our servers.

Yes! You can create up to 5 pet profiles per account. Each profile maintains separate health records, subscription schedules, and personalized product recommendations.