Returns & Refunds Policy

Our Commitment to You

At Paws Source, we believe that happy pets start with confident purchases. If you’re not completely satisfied with your order, we’re here to help. This policy outlines our straightforward process for returns and refunds, ensuring a stress-free experience for you and your furry friend.

Last Updated: January 15, 2025

Eligibility for Returns

To qualify for a return, your item must meet the following criteria:

• Returned within 30 days of delivery
• In original, unused condition with all packaging intact
• Accompanied by proof of purchase (order confirmation or receipt)
• Not customized, perishable, or marked as "Final Sale"

How to Initiate a Return

Getting a return started is simple:

1. Log in to your Paws Source account and navigate to Order History
2. Select the item(s) you wish to return and choose your reason
3. Print the prepaid return shipping label provided in your email
4. Package the item securely and drop it off at any authorized carrier location
5. Track your return status through your account dashboard

Alternatively, you can contact our customer care team at support@pawssource.com or call 1-800-PAWS-CARE for personalized assistance.

Refund Process & Timeline

Once your return is received and inspected, you will receive an email confirmation. We will notify you immediately upon approval or rejection of your refund.

• Approved Refunds: Issued to your original payment method within 5–7 business days
• Credit/Store Credit: Processed within 24–48 hours and delivered to your Paws Source account
• Restocking Fees: None. We absorb return shipping costs for defective or incorrect items

Please note that bank processing times may vary depending on your financial institution. If you haven’t received your refund within 10 business days after approval, please contact your bank or card issuer.

Non-Returnable Items

For hygiene, safety, and quality assurance purposes, the following items cannot be returned:

• Opened or used pet food, treats, or supplements
• Personalized or custom-engraved products
• Perishable goods (including fresh/frozen pet meals)
• Gift cards and digital subscriptions
• Clearance or final sale merchandise

If you have questions about whether a specific item qualifies for return, our support team is happy to review your order.