Terms of Service

Effective Date: January 1, 2025

1. Introduction & Acceptance

Welcome to PixelCraft Studio ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, design services, and related offerings (collectively, the "Services"). By accessing, browsing, or engaging our Services, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

Important: If you are entering into these Terms on behalf of a company or entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, do not use our Services. By using our Services, you agree on behalf of yourself and your entity to these Terms.

2. Design Services & Scope

PixelCraft Studio provides UX/UI design, prototyping, design system development, and related creative services. All project scopes, deliverables, timelines, and milestones will be outlined in a separate Statement of Work ("SOW") or engagement agreement. The SOW governs project-specific details and supplements these Terms. In case of conflict, the SOW takes precedence for project-specific matters.

  • Services are customized to each Client's requirements and are not guaranteed to meet subjective aesthetic preferences.
  • We reserve the right to decline or limit services if they conflict with our ethical guidelines, brand standards, or technical capabilities.
  • Timelines are estimates and may be adjusted based on feedback cycles, scope changes, or third-party dependencies.

3. Intellectual Property & Licensing

Until final payment is received in full, PixelCraft Studio retains all intellectual property rights, including copyrights, in all deliverables, concepts, wireframes, prototypes, and final designs ("Work Product").

Upon full payment, we grant you a perpetual, non-exclusive, worldwide, royalty-free license to use the approved Work Product for your intended business purposes. We reserve the right to:

  • Display completed work in our portfolio, case studies, marketing materials, and industry publications unless a separate NDA explicitly restricts this.
  • Reuse underlying design systems, components, or methodologies developed during the project for future clients.
  • Retain ownership of pre-existing tools, libraries, templates, and proprietary workflows used in delivering the Services.

Unauthorized reproduction, distribution, or modification of the Work Product beyond the granted license constitutes a breach of these Terms.

4. Payment & Billing

Fees for Services will be specified in the SOW or proposal. Accepted payment methods include bank transfer, credit card, or secure payment platforms as agreed. Invoices are due within 15 days of receipt unless otherwise stated.

  • Late payments will incur interest at 1.5% per month or the maximum rate allowed by law, whichever is lower.
  • We may suspend work and withhold deliverables if payments are overdue by more than 30 days.
  • Refunds are not available for completed work or non-recoverable expenses unless explicitly agreed in writing.

5. Confidentiality & Data Protection

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes business strategies, user data, unreleased product features, and financial information. Confidentiality obligations survive termination of these Terms for a period of three (3) years.

We comply with applicable data protection regulations (including GDPR and CCPA where relevant) and implement reasonable security measures to protect Client data. We do not sell, rent, or share personal data with third parties except as required to fulfill Services or comply with legal obligations.

6. Limitation of Liability & Disclaimers

Our Services are provided "as is" and "as available." While we strive for excellence, we do not guarantee specific business outcomes, ROI, or third-party performance metrics resulting from our designs.

To the maximum extent permitted by law, PixelCraft Studio and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our Services. Our total aggregate liability shall not exceed the total fees paid by you for the specific project giving rise to the claim.

7. Termination & Cancellation

Either party may terminate an engagement with 14 days' written notice. In the event of termination:

  • You will be billed for all work completed and non-recoverable expenses incurred up to the termination date.
  • We will deliver completed Work Product subject to outstanding payments.
  • If terminated by us due to material breach (e.g., non-payment, misuse of Services, or unethical conduct), remaining fees may become immediately due.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration in San Francisco, CA, in accordance with the rules of the American Arbitration Association.

9. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or a notice on our website. Continued use of our Services following the posting of revised Terms constitutes acceptance of those changes. We encourage you to review these Terms periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact our legal or account management team:

PixelCraft Studio
Email: legal@pixelcraft.studio
Address: 123 Design District, San Francisco, CA 94107, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST