Payment & Refund Policy
Last Updated: October 15, 2025
1. Payment Methods
We accept the following secure payment methods for all services and projects:
- Credit & Debit Cards (Visa, Mastercard, Amex) via Stripe
- PayPal
- Bank Wire / ACH Transfer
- Wise (International Transfers)
All transactions are processed securely with SSL encryption. For projects exceeding $10,000, we may require bank transfer with a 3% processing fee waiver.
2. Billing & Invoicing
Our billing structure is designed to be transparent and aligned with project milestones:
- Initial Deposit: A non-refundable deposit of 30–50% is required before work begins.
- Milestone Billing: Larger projects are divided into phases. Invoices are issued upon completion of each milestone.
- Payment Terms: Invoices are payable within 14 days of receipt unless otherwise agreed.
- Late Payments: A late fee of 1.5% per month (18% APR) applies to overdue balances. Projects may be paused until outstanding invoices are settled.
📧 Invoices are automatically generated and sent to your registered email. Please ensure your contact details are up to date to avoid billing delays.
3. Refund Policy
We strive to deliver exceptional results, but we understand circumstances may change. Refunds are evaluated on a case-by-case basis according to the following guidelines:
| Scenario | Refund Eligibility |
|---|---|
| Project canceled before work begins | 100% refund of deposit |
| Cancellation during active development | Pro-rata refund for uncompleted milestones |
| Work already delivered & approved | Non-refundable |
| Failure to deliver per agreed scope | Full refund of unused portions |
Refund requests must be submitted in writing within 14 days of the service completion date. Processing typically takes 5–7 business days.
4. Cancellations & Disputes
Clients may cancel services at any time by providing written notice. Please note:
- Cancellations requested less than 48 hours before a scheduled milestone may incur a 15% administrative fee.
- All work completed up to the cancellation date will be billed at the agreed hourly or fixed rate.
- Disputes regarding deliverables, timelines, or payments will be resolved through good-faith negotiation. If unresolved, matters will be subject to mediation in the state of California.
5. Policy Updates & Contact
We reserve the right to update this Payment & Refund Policy at any time. Changes will be reflected on this page with a revised 'Last Updated' date. Continued use of our services constitutes acceptance of updated terms.
If you have questions regarding billing, refunds, or need to discuss payment arrangements, please reach out to our support team:
💬 Billing & Support
Email: billing@alexmorgan.dev
Response Time: Within 24 hours on business days
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