1. Introduction
Welcome to SereneMind's Cookie Policy. This document explains how we use cookies and similar tracking technologies on our website and applications to enhance your experience, ensure functionality, and improve our services.
By accessing and using SereneMind, you acknowledge that you have read and understood this Cookie Policy. If you do not agree with our use of cookies, please adjust your browser settings before continuing to use our services.
Important Notice
This Cookie Policy works in conjunction with our Privacy Policy. Together, they outline how we collect, use, and protect your personal data.
3. How We Use Cookies
We use cookies for several purposes, all designed to make your interaction with SereneMind safer, smoother, and more meaningful:
- Authentication & Security: Keeping you logged in and protecting your account from unauthorized access.
- Preferences & Settings: Remembering your language, time zone, and therapy session preferences.
- Analytics & Improvement: Understanding how visitors interact with our platform so we can improve content and navigation.
- Personalization: Tailoring mindfulness recommendations and session suggestions based on your wellness goals.
- Communication: Ensuring secure messaging between you and your therapist.
4. Cookie Categories
We classify cookies based on their purpose and necessity. Below is a breakdown of the types of cookies we use:
| Category | Purpose | Duration | Example |
|---|---|---|---|
| Essential | Core functionality, security, and account management | Session / 30 days | session_id, auth_token |
| Functional | Remembers preferences, language, and therapy settings | 1 year | ui_prefs, theme_mode |
| Analytics | Tracks usage patterns to improve platform performance | 2 years | _ga, _gid, usage_stats |
| Marketing | Delivers relevant wellness content and retargeting ads | 90 days | _fbp, gclid, ad_tracking |
5. Managing & Withdrawing Consent
You have full control over your cookie preferences. You can adjust these settings at any time through your browser or our in-platform preference center.
Browser Settings: Most browsers allow you to block, delete, or manage cookies. Common options include:
- Google Chrome: Settings → Privacy and security → Cookies
- Firefox: Options → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions
Please Note
Blocking essential cookies may prevent you from accessing certain features of SereneMind, including secure therapy messaging and personalized wellness plans.
6. Third-Party Cookies
We may partner with trusted third-party services that set their own cookies to help us analyze traffic, deliver content, or provide integrations. These partners operate under strict data processing agreements and must comply with applicable privacy laws.
Examples include:
- Analytics Providers: Google Analytics, Mixpanel
- Communication Platforms: Twilio, SendGrid
- Payment Processors: Stripe, PayPal
Each third party has its own privacy and cookie policies. We encourage you to review them directly for complete transparency.
7. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in technology, legislation, or our operational practices. When significant changes occur, we will notify you via email or through a prominent notice on our platform.
The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy regularly to stay informed about how we use cookies.
8. Contact Us
If you have questions about our use of cookies, wish to exercise your data rights, or need assistance managing your preferences, please reach out to our Data Protection team:
- Email: privacy@serenemind.com
- Support Portal: help.serenemind.com
- Mailing Address: SereneMind Inc., 1200 Wellness Blvd, Suite 400, San Francisco, CA 94105, USA
We are committed to protecting your privacy and ensuring a safe, mindful digital experience. Thank you for trusting SereneMind.